Senior Platform Engineering Engineer

Job Title

Senior Platform Engineering Engineer

Amedeus Global Operations is looking for a self-starting, highly motivated, and technically astute candidates with good interpersonal skills and a positive attitude for systems implementation of mid-scale enterprise solutions. The Senior Platform Engineer is responsible for working closely with Development, release engineering, and operations teams to ensure efficient and effective run-time operations availability of platforms and services while maintaining high levels of performance. Managing escalations, and providing technical assistance to the team is expected. The ability to work in a cross-functional development and operations environment with a focus on systems design, management, and monitoring is key to success.

Key Responsibilities:

• Facilitate the implementation of new cloud platform components, adhering to agile best practices, CI/CD, and Infrastructure-As-Code methodologies.

• Collaborate in building tools and processes to support public cloud infrastructure and platforms.

• Build, administer, and maintain systems in alignment with Service Availability objectives and agreements with internal or external customers.

• Conduct evidence-based troubleshooting and triaging under high-pressure situations to identify and resolve root causes for service disruptions. Document for problem management and recommend mid-term resolutions.

• Perform systems analysis to document critical flows and requirements of both new and existing systems.

• Participate in systems design alongside other team members and architects, promoting shared and common design practices with metrics for cost, performance, capacity, and availability.

• Develop and maintain processes for recoverability, fail-over, disaster recovery, and business continuity.

• Manage backup, recovery, and retention of customer data according to contractual and functional requirements.

• Document and deliver operational-focused monitoring, reporting, and technical guidance to L2 Support.

• Independently perform basic platform, infrastructure, OS configuration, and/or script changes, with limited or no guidance.

• Capably perform IT Systems Administration tasks such as Active Directory administration, OS updates/patching, and basic web and network connectivity troubleshooting.

• Demonstrate autonomy in understanding and completing small or medium-sized work-items, requiring little or no guidance from senior team members. Take ownership and see work through to completion.

• Demonstrate knowledge of the Amadeus business and its relationship to the assigned area.

• Work with existing procedures or guidelines and provide inputs to support/influence area decisions. Make recommendations on new solutions and propose improvements by analyzing various sources of information.

• Work with moderate guidance and direction from the manager.

• Possess a good understanding of designing and implementing monitoring and alert scripts to ensure application reliability, considering SLA, cloud health, and application development perspectives.

• Approach application troubleshooting and top-tier escalation support systematically, keeping team members and stakeholders informed of progress and impediments.

• Conduct peer reviews of documentation and/or design, identifying gaps and making sound suggestions.

• Assist other teams as needed to resolve dependencies, integration points, and create/modify documentation (e.g., Runbooks).

• Demonstrate strong collaboration and interpersonal skills working within and outside the team.

• Possess a good understanding of Agile/SAFe processes and feel comfortable making recommendations, pointing stories, and calling out risks.

• Actively participate in defining and adhering to team iteration and increment commitments.

• Pursue continuing education at an intermediate-level or higher.

Qualifications:

• 8+ years managing, administering or supporting highly-available hosted environments.

• 5+ years responsbilility for designing, implementing, and maintaining distributed systems.

• 8+ years experience developing, deploying, and supporting applications in both public cloud and private hosting environments.

• 5+ years experience with Windows web hosting

• 5+ years experience with Windows Server AD and/or Entra ID

• 5+ years experience with distributed version control i.e. GitHub, DevOps, TFS, etc. helpful but not required

• 5+ years experience facilitating and participating in systems design reviews

• 5+ years experience automating deployment of applications using desired state configuration, PowerShell, or other automation languages.

• 3+ years with containerization technologies like Docker, Kubernetes, Container Registries

• Aptitude to learn on inexperienced areas

Desirable Technical or Professional Skills

• Certification in Microsoft Azure, Windows Server, or Kubernetes

• Supporting, deploying, or authoring .Net applications in Windows Internet Information Services

• Bachelor's degree in relevant technical field

• Conceptual understanding of OSI or Five Layer TCP/IP Model

• Applies systems-thinking to conceptualize, document, and troubleshoot a distributed application

• Experience with load balancing configuration and automation

• If you are a highly motivated and skilled individual with a passion for distributed systems and desire for cloud platforms, we encourage you to apply for this exciting opportunity. Join our team and make a significant impact on our organization's systems and cloud journey.

What we can offer you:

Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find:

A critical mission and purpose

• At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn

• Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment

• Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer

• Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model

• We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community

• We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company

• Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

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Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

Amadeus endeavors to make https://jobs.amadeus.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at accommodations@amadeus.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.