Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Widespread pension reform and a renewed focus on saving means growth for the asset management industry. However, regulation continues to increase costs, there's pressure on management fees, and mainstream assets are struggling to deliver the necessary returns. FIS has the asset management software and solutions to help you empower your business through innovative deployment models and our own fintech expertise.
What you will be doing
GENERAL DUTIES & RESPONSIBILITIES
As a Pricing Data Services Operations, Platform Engineer Senior, you will:
Establish, maintain, and increase client satisfaction through professional, courteous, and caring service.
Document, track, and monitor problems to ensure a timely resolution.
Know when to redirect problems and create support tickets with other FIS departments or vendors as required.
Use third party tools as required to complete daily tasks.
Resolve technical problems, detect patterns of issues, and coordinate with application staff regarding persistent problems.
Assist other Technical Support Specialists within the group in troubleshooting difficult or time-sensitive problems.
Establish, maintain and monitor system alerts and, as necessary, coordinate further action.
Maintain your knowledge and expertise by learning new and evolving technologies
Contribute to company vision and direction by helping improve technical practices, as well as choosing key technologies and issues to address as we grow.
Work closely with multiple teams within the within the organization; i.e. development, data center operations and client services.
Assist in technical projects and technical enhancements as required.
What you bring:
Bachelor's degree with an emphasis in engineering or computer science or equivalent experience
Background in the Financial Industry a plus
Must be detail oriented, responsible, self-motivated and goal centered
Ability to positively represent product groups technical environment needs with other departments and vendors via strong communication skills
Must have proven experience working within enterprise architectures
Possess strong troubleshooting and analytical skills
Working knowledge of ITIL practices
Business Continuity Practices (DR)
Must have experience in:
In depth Windows Server knowledge from 2008 to 2016, Active Directory, DNS, DHCP, DFS
Hands on experience with automation tools and automating business processes
Experience writing PowerShell scripts
Working knowledge of TCP/IP networking, routing, etc.
Experience in supporting MS SQL Server
Bonus if you have:
Microsoft Certification MSCE/MCSA or MTA
Experience supporting Team Foundation Server (TFS)
Good understanding of enterprise security practices
If you have hands on experience with any of the following: Thousand Eyes, BigFix, Serv-U SFTP, SolarWinds, Redgate.
Experience in supporting disaster recovery tests and related documentation
Support experience interfacing with various third-party support teams for managing changes and getting hardware and tools support
Documentation experience in creating standard operating procedures
What we offer you
Attractive benefits including private medical cover, dental cover, and travel insurance
Training across core financial, sales and FIS solutions
A variety of career development tools, resources and opportunities
Fidelity Information Services