Senior Plan Manager

Voya Financial Inc. North Adams , MA 01247

Posted 2 months ago

Together we strive for everyone's opportunity towards a better financial future.

Together we stand up for and champion everyone's access to opportunity. We strive for better together. We advocate for everyone and not against anyone. Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision to be America's Retirement Company.

Are you ready to join a great company with a winning culture? Start your Voyage

  • Apply Now

Profile Summary:

  • Currently have 2 open positions. Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.

Manages all aspects of Large Corporate Market plans, maintain and enhance relationships with existing clients, and help to contribute to increased profitability. Typically works on the larger and/or more complex plans/customers.

Profile Description:

  • Ensures seamless day-to-day operations and timely delivery of periodic processing events

  • Applies operational best practices to ensure that plan runs efficiently and according to specific client needs

  • Enriches service delivery, manages risk, improves efficiency and quality

  • Liaison between internal/external groups who support the operation of clients plan such as Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading and Trust

  • Actively participates in sponsor calls and meetings

  • Support sales opportunity which involves onsite sales presentation

Knowledge & Experience:

  • Bachelors degree in Business Administration or equivalent

  • 5+ years financial services industry experience

  • Customer Services experience/skills

  • Experience with managing highly sensitive and key at risk clients

  • Omni experience preferred


Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

  • Health, dental, vision and life insurance plans

  • 401(k) Savings plan - with generous company matching contributions (up to 6%)

  • Voya Retirement Plan - employer paid cash balance retirement plan (4%)

  • Tuition reimbursement up to $5,250/year

  • Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.

  • Paid volunteer time

  • 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.

  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.

  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.

  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.

  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

We are committed to maintaining a diverse workforce. This commitment governs all decisions related to employment, including selection, development and compensation. It also includes an employee's request for reasonable accommodation. All employees will be treated in a manner free from discrimination or harassment. Voya is committed to providing equal employment opportunities for persons with disabilities, including reasonable accommodation when needed. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please see our resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes

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Senior Plan Manager

Voya Financial Inc.