Senior Performance Engineer

Job Description

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

Job Description:

The Engineering Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to drive a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework.

Responsibilities:

• Ensure the goals of functional area are delivered to appropriate Operations & Technology (O&T) organizations

• Oversee O&T spending to ensure the firm's finances are budgeted and spent according to the Chief Technology officer's (CTO) technology strategies

• Manage overall execution of IT strategy and roadmap for the technology area

• Lead operational readiness and conformance to global operational standards for ongoing operation and support

• Utilize an in-depth understanding of how engineering integrates within technology and commercial awareness

• Responsible for training and coaching team members, performance management activities, monitoring quantity and quality of work, and addressing development needs for assigned personnel

• Make evaluative judgment based on analyzing information in complicated or unique situations; utilizing multiple sources of information

• Impact engineering through overseeing planning, finances / budget, end results and policy setting

• Negotiate with senior leaders across functions and with external parties, as required

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Demonstrates an in-depth understanding of how Performance Engineering integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.

• Improve the service level objective our team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.

• Apply testing methodologies, principles, and processes to define and implement key metrics to manage and assess the performance testing process including test execution and defect resolution

• Provide guidance to other team members on managing availability and performance of mission critical services, building automation to prevent problem recurrence, and building automated responses for non-exceptional service conditions.

• Lead designs of major software components, systems, and features to improve the availability, scalability, latency, and efficiency of business-critical services

• Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training

• Coaching members of the team and outside the immediate reporting line about the best practices and recognizes anti-patterns that are quickly addressed.

Qualifications:

• 10+ years of relevant experience in an Engineering role with commensurate experience in people management.

• Experience working in Financial Services or a large complex and/or global environment

• Project Management experience

• Consistently demonstrates clear and concise written and verbal communication

• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices

• Demonstrated analytic/diagnostic skills

• Ability to work in a matrix environment and partner with virtual teams

• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative

• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements

• Proven track record of operational process change and improvement

Education:

• Bachelor's degree/University degree or equivalent experience

• Master's degree preferred

Job Family Group:

Technology

Job Family:

Systems & Engineering

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$156,160.00 - $234,240.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Jun 11, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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