Senior PC Technician

Jacobs Engineering Fort Bragg , NC 28310

Posted 1 week ago

Mission Statement

Jacobs is seeking a qualified Information Technology (IT) professional to support the USSOCOM SITEC II Enterprise Operations and Maintenance (EOM) contract. Your career at Jacobs enables USSOCOM to fulfill its mission to "Provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks." As a member of our team, you will support the vice president of the Enterprise Operations Group (EOG) as we partner with SOF military and civilian members to provide world-class IT services and support that connects over 60,000 users around the world in the areas of software development/maintenance, network services, security, end-user computing, and test and evaluation.

Job Description

The Senior PC Technician is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, phone, or in person. May also mentor or train other Desktop Support. Senior PC Technician candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be experienced in implementation and administration of insfrastructure services like FTP, IIS, DNS, DHCP and GPOs. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices (NIPR, SIPR and Gray). Selected candidates may supervise PC Technician support teams.

Typical Duties

  • Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers

  • Installing and configuring application and operating system software and upgrades

  • Troubleshooting and resolving complex issues and work with other teams to identify root cause and resolution

  • Configuring multiple devices including personal device support and configuration

  • Removing old equipment and performing data migration to new machines

  • Analyzes user needs for business applications. Researches alternatives and proposes solutions. Coordinates hardware and software system installation and ensures specifications are met

  • Creating and maintaining thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge base

  • Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule

  • Analyzing and making recommendations for hardware and software standardization

Required Clearance: TS/SCI

Required Education: Associate's degree or equivalent from two-year college or technical school. Substantial related experience will be considered in lieu of formal education.

Required Experience:

Years: 5

Description: Previous experience working as a PC Technician

Required Certification: Employment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contract. Failure to obtain/maintain required certifications will result in disqualification for this position and could result in termination.

  • DoDD 8570.01-M IAT II or higher

  • And one of the following

  • MCSA: Windows 10

  • MCSA Server 2016

  • Microsoft 365 Modern Desktop Administrator Associate

Preferred Qualifications:

Preferred Experience: Experience using BMC Remedy ticketing system software

Preferred Certifications: ITIL ITSM (Foundations)

Essential Functions

Work Environment

  • Work will be performed inside a large facility or outdoors and in inclement weather conditions (i.e. heat, ice, wind, snow, rain). An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting).

  • Work assignments vary based on client requirements. Position may require night and weekend work.

Physical Requirements

  • Climbing, working at heights and in small confined spaces such as under raised floors and desks. Must be able to stand, stoop, kneel or crouch for long periods of time. Work in noisy areas with hotter and colder temperature than standard office environmental conditions. Must be able to Lift and transport equipment up to 50 pounds.

Equipment and Machines

  • Operating vehicles, hand tools, power tools, ladders and test equipment.

  • General office equipment, which includes: telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment.

  • Servers, switches, routers and other computer equipment that supports the network environment.


  • Work assignments dependent on requirements by the client. It is important to be able to work at least 8 hours a day for 5 days per week (Monday through Friday).

  • On-Call or after hours' support may be required

  • You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work

  • You may be asked to continue performance in support of a war, contingency or exercises


  • Continental and Oversees travel may be required. It is important to maintain a current passport.

Other Essential Functions

  • Employment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contract. Failure to obtain/maintain required certifications will result in disqualification for this position and could result in termination.

  • Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment. Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels. Must be able to interface effectively with individuals at all levels of the organization. Grooming and dress usually business casual, but dependent on client's standards. Must not pose a safety hazard to employees working in the same general area.

  • The position for which you are applying for requires a US government security clearance. This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i.e., citizen of the US and another country), in order to be granted a clearance you will be required to relinquish your citizenship in the foreign country.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Cyber Security Specialist

SOS International, Ltd.

Posted 3 days ago

VIEW JOBS 11/11/2019 12:00:00 AM 2020-02-09T00:00 Company Overview For 30 years, clients in the private and public sectors have relied upon SOS International LLC (SOSi) for critical operations in the world's most challenging environments. SOSi is privately held, was founded by its current ownership in 1989, maintains corporate headquarters in Reston, VA, and specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities. 5-190827-9497: Senior Cyber Security Specialist LocationU.S. - North Carolina - Fort Bragg Open Date8/27/2019 JOB DESCRIPTION STG, a wholly-owned subsidiary company of SOS International LLC (SOSi), is seeking a Sr. Cyber Security Specialist to support our HQ FORSCOM customer on Ft. Bragg. The ideal candidate will be an integral part to the Cyber Security team providing support to all customers within HQ FORSCOM. Essential Job Duties: * Adhere to and enforce all relevant Army/FORSCOM Cyber Security policies and procedures. * Demonstrate knowledge in using e-MASS and its intent. * Five years' experience managing RMF Artifact Development, documentation, and associated artifacts * Experience with Assess and Authorize requirements. * Demonstrate experience operating and reporting with Assured Compliance Assessment Solution (ACAS). * Demonstrate knowledge of HBSS and SCCM. * Demonstrate experience with reviewing and interpreting STIGs and SCAP. * Ability to interpret, analyze, and brief enterprise ACAS vulnerability report results. * Demonstrate experience with Incident Response Tracking. * Able to socially interact with varying personalities to successfully communicate requirements of documentation and artifacts and results of validation. * Demonstrate knowledge of wireless scanning and reporting. * Participate in Weekly Charge Boards as the Cyber Security SME. * Demonstrate good writing skills to help with the production of processes and policy. * Demonstrate good speaking skills used to lead presentations regarding Cyber Activities. * Attention to detail and good organizational skills. * Required to produce Weekly Activity Reports to the direct manager. * Manage, assign workload, and report activities to one other Cyber Security personnel. MINIMUM REQUIREMENTS • Bachelor's degree in Information Security or similar. Experience may be substituted in lieu of education. * Proof of Current CISSP or CASP. * Active DoD Secret Security Clearance is required. * 5+ Years Cyber Security experience regarding RMF and accreditation efforts. * Experience with Assess and Authorize & Assess Only processes. ADDITIONAL INFORMATION Desired Qualifications: * Certificate of completion for any DoD RMF Training course. * Certificate of completed for any ACAS CBT completion. * Fluency in a foreign language. Work Environment: * Normal office conditions with possible requirement to lift and/or move objects or packages of up to 25 lbs. * Occasional periods of non-traditional working hours including consecutive nights or weekends when necessary. SOS International, Ltd. Fort Bragg NC

Senior PC Technician

Jacobs Engineering