Jacobs is seeking a qualified Information Technology (IT) professional to support the USSOCOM SITEC II Enterprise Operations and Maintenance (EOM) contract. Your career at Jacobs enables USSOCOM to fulfill its mission to "Provide fully capable Special Operations Forces (SOF) to defend the United States and its interests and synchronize planning for global operations against terrorist networks." As a member of our team, you will support the vice president of the Enterprise Operations Group (EOG) as we partner with SOF military and civilian members to provide world-class IT services and support that connects over 60,000 users around the world in the areas of software development/maintenance, network services, security, end-user computing, and test and evaluation.
The Senior PC Technician is responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, phone, or in person. May also mentor or train other Desktop Support. Senior PC Technician candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be experienced in implementation and administration of insfrastructure services like FTP, IIS, DNS, DHCP and GPOs. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices (NIPR, SIPR and Gray). Selected candidates may supervise PC Technician support teams.
Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
Installing and configuring application and operating system software and upgrades
Troubleshooting and resolving complex issues and work with other teams to identify root cause and resolution
Configuring multiple devices including personal device support and configuration
Removing old equipment and performing data migration to new machines
Analyzes user needs for business applications. Researches alternatives and proposes solutions. Coordinates hardware and software system installation and ensures specifications are met
Creating and maintaining thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge base
Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
Analyzing and making recommendations for hardware and software standardization
Required Clearance: TS/SCI
Required Education: Associate's degree or equivalent from two-year college or technical school. Substantial related experience will be considered in lieu of formal education.
Description: Previous experience working as a PC Technician
Required Certification: Employment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contract. Failure to obtain/maintain required certifications will result in disqualification for this position and could result in termination.
DoDD 8570.01-M IAT II or higher
And one of the following
MCSA: Windows 10
MCSA Server 2016
Microsoft 365 Modern Desktop Administrator Associate
Preferred Experience: Experience using BMC Remedy ticketing system software
Preferred Certifications: ITIL ITSM (Foundations)
Work will be performed inside a large facility or outdoors and in inclement weather conditions (i.e. heat, ice, wind, snow, rain). An inside environment may be a cubicle (considerations: close quarters, low to moderate noise, bright or dim lighting).
Work assignments vary based on client requirements. Position may require night and weekend work.
Equipment and Machines
Operating vehicles, hand tools, power tools, ladders and test equipment.
General office equipment, which includes: telephone, fax machine, copier, PC/laptop, and other miscellaneous office equipment.
Servers, switches, routers and other computer equipment that supports the network environment.
Work assignments dependent on requirements by the client. It is important to be able to work at least 8 hours a day for 5 days per week (Monday through Friday).
On-Call or after hours' support may be required
You may be asked to continue performance during inclement weather or other conditions when others are not permitted to work
You may be asked to continue performance in support of a war, contingency or exercises
Other Essential Functions
Employment is contingent upon obtaining all required certifications within the timeframe specified in a waiver by the government (if applicable) and maintaining required certifications through the duration of the contract. Failure to obtain/maintain required certifications will result in disqualification for this position and could result in termination.
Candidate must exhibit a professional behavior that promotes teamwork, fosters cooperation, and enhances productivity in the workplace. Must be well organized with the ability to coordinate, prioritize and execute multiple tasks simultaneously in a high-pressure environment. Ability to communicate verbally and in writing to work effectively with a variety of government, military and contractor personnel at all levels. Must be able to interface effectively with individuals at all levels of the organization. Grooming and dress usually business casual, but dependent on client's standards. Must not pose a safety hazard to employees working in the same general area.
The position for which you are applying for requires a US government security clearance. This is to advise you, that should you be extended an offer, if you possess a dual citizenship (i.e., citizen of the US and another country), in order to be granted a clearance you will be required to relinquish your citizenship in the foreign country.