Senior Payment Operations Manager

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team

The Core Payments team has been instrumental in Roku's exponential growth in online subscriptions, achieved through an in-streaming, on-TV purchase experience. Core Payments supports various teams across Roku; spanning multiple consumer interfaces, including TV, web, mobile, and advertising. These diverse teams have developed unique strategies for selling digital content access, encompassing Subscription Video on Demand/Transactional Video on Demand (SVOD/TVOD), company-branded devices, and on-device shoppable ads.

About the Role

We are seeking a Payment Operations Manager to join our dynamic Payments team. This individual will be tasked with investigating and developing solutions to track, monitor, and enhance our payment ecosystems. They will diagnose and proactively address emerging patterns, executing a strategy aimed at delivering an improved consumer and partner experience. The ideal candidate is analytically driven, detail-oriented, and possesses advanced problem-solving skills. They must have a deep understanding and experience in payments data, as they will collaborate closely with Product Managers and Operations teams to provide insights and performance-related details.

What you'll be doing:

• Oversee end-to-end payment processes and requirements, while contributing insights to develop world-class billing products and processes

• Lead the identification of issues and incidents, conduct business impact analysis, and engage with the wider team for resolution

• Identify opportunities for improvement within our payment services, effectively communicating with product management and engineering teams

• Collaborate with internal teams to identify and implement strategies to accommodate evolving consumer payment preferences

• Focus on optimizing processing costs to deliver a positive impact on payment processing expenses

• Engage with internal and external partners to identify optimization opportunities and contribute to building a world-class subscription payment processing and billing platform

• Collaborate closely with the Payment Protection team to monitor fraud/risk patterns and minimize chargeback losses

We're excited if you have:

• 5 years of experience as an Analyst, Consultant, or in a related occupation

• Quantitative analysis, including interpreting large, structured data and formulating recommendations

• Performing data analysis, developing strategies, driving implementation, and delivering post-launch performance results

• Strong proficiency in SQL, Hive QL, and Hadoop for data extraction and query optimization

• Hands-on experience in visualization using Tableau or similar statistical/reporting packages

• Proficiency in Python and Shell as scripting languages

• Advanced skills in MS Excel and MS PowerPoint

• Experience in the payments/e-commerce domain

• Working with transactional systems, processes, A/B tests, or analytics in a technology company

• Real-world experience in Risk Management and Risk Analytics

• Exposure to Incident/Escalations processes

• In-depth knowledge of the Payment Product domain and Payment Service technical implementation stacks

• Working collaboratively with multiple teams internally and externally

• Bachelor's degree or foreign equivalent in Electronics Engineering, Mathematics, Statistics, Economics, Operations Research, Computer Science, or a related field

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Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.