Senior Patient Service Representative

Job Details:

Summary:

The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.

Responsibilities:

• Assists patients in the checking in/checking out process and completing necessary paperwork.

• Educates patients in post care instructions and their healthcare coverage responsibilities.

• Scans medical insurance information and obtains authorizations from insurance carriers for medications or make up referrals to specialists as needed.

• Scans lab reports, consultations, office notes, and messages for placement in appropriate charts.

• Pulls charts for licensed practitioner or front desk staff as needed and files completed charts appropriately.

• Forwards records to Bon Secours Charity Health or other parties as directed.

• Assists physician in obtaining patient results and scheduling office appointments when needed.

• Maintains inventory of medical supplies, immunizations, and equipment to request supplies in a timely manner.

• Performs routine maintenance of medical equipment including logging daily temperatures of the refrigerator/freezer.

• Logs all samples received with expiration dates, manufacturers, and lot numbers.

• Records all distributed samples by patient name, date, and number of samples given.

• Checks expiration dates on all stored medications/immunizations on a weekly basis and keeps record of all expired items that are discarded.

• Records all injections and immunizations in medication log as well as patient chart.

• Performs all functions as necessary for the successful implementation of the NYS immunization transmissions.

• Handles all questions regarding the office and procedures.

• Reviews correspondence, memoranda, and routine reports and communicates with the Office Manager.

• Oversees the daily schedule for the physician.

• Understands and helps assure compliance with HIPAA.

• Performs other duties as assigned.

Qualifications/Requirements:

Experience:

Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred.

Education:

High School Diploma or equivalent required.

Licenses / Certifications.

MA or Order entry certificate preferred.

Other:

N/A

Special Requirements:

N/A

About Us:

Bon Secours Charity Medical Group

Bon Secours Charity Medical Group, part of Bon Secours Charity Health Systems (BSCHS), a regional network of more than 120 primary care physicians and specialists from a broad array of medical specialties. BSCHS, a member of WMCHealth Network, includes Good Samaritan Hospital in Suffern, NY, Bon Secours Community Hospital in Port Jervis, NY and St. Anthony Community Hospital in Warwick, NY.

Benefits:

We offer a comprehensive compensation and benefits package that includes:

• Health Insurance

• Dental

• Vision

• Retirement Savings Plan

• Flexible Savings Account

• Paid Time Off

• Holidays

• Tuition Reimbursement