Senior Patient Access Representative

Careers With Purpose

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Facility: 25th Street Clinic

Location: Fargo, ND

Address: 2301 25th St S, Fargo, ND 58103, USA

Shift: 8 Hours - Day Shifts

Job Schedule: Full time

Weekly Hours: 40.00

Salary Range: 18.25 - 25.50

Department Details

Hours are 8-4:30 or 8:30-5. This is a fast paced environment with a supportive and collaborative team atmosphere.

Job Summary

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff. Specific duties vary by location and may include the following:

Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient. Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery. Responsible for resource management and resolving conflicts.

Serves as a liaison between provider and supporting providers. Manages provider schedules.

May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization. May perform registration duties and work the front desk.

May train and mentor new employees. May serve as an electronic medical record (EMR) super user.

Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work independently, as well as part of a team.

Must always maintain confidentiality of sensitive information. Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate. Must demonstrate proficiency in computer skills and use of multi-line telephone.

Qualifications

High school diploma or equivalent preferred; post-secondary education helpful.

Previous medical office experience preferred. Prior electronic medical records (EMR) experience is preferred.

Must have knowledge of medical terminology; customer service skills essential. Six months' customer service experience desired.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0182979

Job Function: Revenue Cycle

Featured: No