The Oshkosh Fire & Emergency segment is a single-source designer and manufacturer of fire apparatus, homeland security vehicles, mobile command, communications vehicles, and airport rescue firefighting vehicles. Our brands are known globally for quality, safety, and innovation.
Oshkosh Fire & Emergency is a segment of Oshkosh Corporation, which is a Fortune 500, multi-billion dollar company. At Oshkosh Corporation we are dedicated to designing and building the world's toughest specialty trucks, truck bodies, and access equipment by working shoulder-to-shoulder with the people who use them.
Provide parts service and support information to Pierce Manufacturing's authorized dealer organizations and customers, which will enable them to properly maintain their products. Participate actively in the streamlined process that enables Aftermarket to provide support from beginning to end with an improved customer satisfaction rating. Foster a positive working relationship and effective communication with internal personnel, dealer representatives, and the customer to provide quality service in a timely manner. Work to achieve company goals, utilizing effective communication, and support all aspects of customer service in everyday business activities. Offer parts expertise support to the Account Representative, Shipping personnel, and Technical Support teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These duties are not meant to be all-inclusive and other duties may be assigned.
Review, identify, and supply accurate parts identification information to maintain or repair our products in a timely manner. When necessary, coordinate information, parts, or service requirements with outside sources to provide excellent quote response times and increase customer satisfaction.
Attend and actively participate in departmental meetings to assist in determining the best course for the department to be successful and provide an environment for learning
Responsible to document dealer inquiries and necessary information within case management system.
Engage with other departments within the organization to build positive relationships and resolution to reoccurring issues, including Engineering, Purchasing, Account Representatives, Warranty, Publications, and Technical Support.
Support and work to achieve internal department key performance indicators.
Partake in training opportunities to develop skills to better understand Pierce Manufacturing's products, current technology and/or product available to the field; as well as personal growth opportunities to excel at providing customer support
Provide clerical and non-clerical duties within the department when necessary
Manage and participate in current and future projects for the department as assigned by your manager. Keep a log of all current projects and provide updates on progress requested.
Participate in cross functional teams
High School Diploma or GED.
Minimum of three (3) years experience.
Working knowledge of computer software (i.e. Microsoft suite of products including Word, Excel, PowerPoint) etc.
Strong mechanical aptitude, experience with vehicle maintenance parts
Associate degree in a related field or relevant equivalent work experience
Excellent verbal and written communication skills
Project management experience
Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.