Senior Parking Attendant

Special Instructions to Applicants

The budgeted hiring salary/target range for this position is from the $20.89 - $24.22 hourly, with salary placement based on skills, knowledge, and experience.

Position Summary

The University of California, Los Angeles provides approximately 22,000 parking spaces to accommodate the needs of a growing community of 80,000 staff, faculty, students, patients and visitors. All six business units within UCLA Parking Services work together to develop innovative parking customer service solutions and technologies to deliver a seamless customer experience.

Under the supervision of the Parking Supervisors, oversee vehicle management and tracking of vehicles for University visitors and patients, providing the highest level of customer service, using the department's policies and procedures as guidelines. Ensure customer concerns or complaints regarding parking operations are addressed in a timely manner, respectfully and professionally, and referred to the appropriate person in parking services, when necessary. Park and retrieve vehicles in parking structures safely, while following all policies and procedures.

Inspect vehicles for damage and notate as required. Enter all pertinent vehicle data into parking systems accurately. Write all pertinent vehicle data on parking stub.

Tag keys and secure in key box. Accurately and legibly complete all daily, weekly and monthly valet logs and miscellaneous paperwork. Issue/sell parking or provide directions for core campus or medical events at various locations.

Maintain confidentiality of information as needed to protect the rights of individuals or the University. Respond to core campus or medical area emergencies during regular business hours and after hours. Please note: vehicle management operations are 24/7/365, including holidays. You will be required to be available to work on holidays and weekends on a regular basis.

Salary & Compensation

• UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations.
  
  Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

Demonstrated skill in operating a personal computer utilizing Parking Services programs. (Required) Demonstrated skills in mathematics and cash handling in order to maintain accuracy and accountability regarding cash, ticket handling and refund processing. (Required) Knowledge of parking equipment and supplies such as pay stations, automated valet systems and handheld computers. (Preferred) Knowledge of UCLA Parking Rules and Regulations. (Preferred) 1. Skill in interacting diplomatically and courteously with the public in a high-volume, public contact setting involving University guests, faculty, staff, students, hospital patients, and visitors to campus. (Required) 2. Ability to function as a member of a team and establish and maintain cooperative working relationships with colleagues and campus and medical area partners, including E&T staff, security employees, UCPD, etc. (Required) 3. Ability to speak on a one-to-one basis, using appropriate vocabulary and grammar with persons of various social, cultural, economic, and educational backgrounds to provide information and explain procedures effectively. (Required) 4. Demonstrated ability to assess problematic or emergency situations and plan/execute an appropriate solution based on established guidelines, policies or procedures. (Required) 5. Ability to work throughout a 24-hour period, outside and year-round as mandated by management, in inclement weather, using established foul weather gear provided by the department. Ability to work in an underground parking garage. (Required) 6. Ability to handle highly confidential matters with tact and diplomacy and to maintain confidentiality of information as needed to protect the rights of individuals or the University. (Required) 7. Ability to relay information, either in writing, verbally, or by 2-way radio in a professional manner. (Required) 8. Demonstrated skill in making appropriate job decisions, exercise judgment, and discretion using standard policies and procedures as guidelines. (Required) 9. Ability to articulate directional information to staff and customers based on the physical complexities of the campus and parking areas. (Required) 10. Ability to work independently and effectively with conflicting demands, changing priorities, and heavy workloads to establish priorities and accomplish departmental goals and objectives. (Required) 11. Skill in and ability to listen attentively and exchange ideas, information and opinions with others to assist in the formulation of policies and programs and/or arrive jointly at decisions, conclusions, or solutions. (Required)

Education, Licenses, Certifications & Personal Affiliations

Valid CA driver's license and ability to operate both manual and standard transmission vehicles. (Required)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.

Schedule

10pm - 6:30am

Union/Policy Covered

SX-Service

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=MI-DPT335000-JA005333-PD208579