Senior Operations Supervisor - Electric

Requisition: 77778

PSEG Company: Public Service Electric & Gas Co.

Salary Range: $ 114,500 - $ 188,100

Incentive: PIP 15%

Work Location Category: Onsite

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

As operational lead and division SME (Subject Matter Expert) provide supervision in the operation of the electric distribution system and the delivery of electric customer support services.

• Manage all aspects of Distribution Operations on a day to day basis including the interfaces with ESOC (Electric System Operations Center) and other departments to ensure top quartile system reliability and meet the daily demands of residential, commercial and industrial customer service repair requests.

• Manage emergency response to system and weather events within the division including the determination of workforce levels, storm process activation, and incident communications as needed.

Job Responsibilities

• Manage the delivery of top quartile customer service in the repair and troubleshooting of electric service, including the ETR (Estimated Time of Restoration) process.

• Function as SME for complex operational issues including switching and tagging activities and the development and implementation of process improvements including technical and performance enhancements.

• Manage emergency response to system and weather events within the division including the determination of workforce levels, storm process activation and incident communication as needed. Make ultimate decisions regarding scheduled outages in support of other departments after considering impact to reliability, project schedules and customer satisfaction.

• Maintain effective working relationships across departments to achieve Electric Operations level objectives and targets. Review and approve new or updated one lines and circuit prints. On an interim basis and as required, assume the role of the Division Operations Manager.

• Manage the overall work plan and score-card results for the department. Influence score-card results in the operational, people, customers and financial quadrants. Direct work management activities and plan to achieve operational targets.

• Achieve the desired results of the Electric Distribution Department through the application of PSEG values, sound management practices and skills and total commitment to teamwork. Ensure quality and quantity of work performed is in compliance with Company standards and procedures, safe work practices and government regulations.

• Maximize system reliability by ensuring timely and effective planning and scheduling. As division/department SME, develop MAST and bargaining unit personnel group skills to effectively meet goals and performance objectives.

• Coach, counsel and recognize associates in accordance with Positive Discipline. Conduct fact-finding and handle first and second level grievance meetings of a complex nature. Conduct bargaining unit performance appraisals and provide input to MAST Performance and Accountability reviews.

• Ensure Electric Department on-call coverage and accept call-out obligations. Provide day to day leadership and technical direction to both first line MAST supervision and Bargaining Unit division workforce.

• Directs departmental operations across multiple locations (Headquarters and Sub-Headquarters). Deliver key messages, on-the-job training and development to MAST and Bargaining Unit division personnel (dispatchers, system operators).

• Provide leadership on safety related initiatives and model exemplary safe work practices. Oversee training and development at the Division to ensure compliance. This includes Compliance and Apprentice Training programs.

Job Specific Qualifications

• High School graduate or GED.

• Demonstrated knowledge of and experience (minimum of 5 years) in the operations of the distribution and sub-transmission system.

• Minimum of 3 years of experience as an Operations Supervisor or equivalent operations department experience.

• Proven subject matter expert (SME) for departmental operations including switching and tagging.

• Demonstrated effectiveness in managing response to emergency operational situations.

• Proven motivations to develop and implement procedures/practices to improve operational results.

• Demonstrated high level of leadership and ability to communicate effectively to diverse groups both MAST and Union.

• Extensive working knowledge of Company/Union agreements and demonstrated experience handling first and second level complex grievance meetings.

• Demonstrated experience with and knowledge of balanced score-card at the division and department levels.

• Must have a valid U.S. Drivers' License and safe driving record.

• Must foster an inclusive work environment and respects all aspects of diversity

• Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.

Minimum Years of Experience

8 years of experience

Education

High School

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. This site (PSEG Careers and Job Openings) is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

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