Senior Operations Specialist

Medline Industries has an immediate opening for a Senior Operations Specialist, this position will be based out of our Northfield, IL headquarters and will offer a hybrid model of work. The Senior Operations Specialist will ensure proper stocking of inventory in all branches for the Division. Coordinate action plans to determine how to provide the best service to Medline's customers. Serve as main point of contact to sales and factories to forecast, plan, and execute inventory strategy with suppliers.

• Coordinate and provide recommendations on inventory levels (surplus, stock transfers, returns, DEDs, slot holds). Contact branches to receive product breakdowns and/or to offer a solution for Sales across the division.

• Review: back order report, surplus report, customer requested product stocking (DEDs/ RCIs), HOTSHEETS and open Purchase Order reports for the entire division.

• Respond to product information requests from the sales force including implementation dates, stock, and general logistics.

• Assist Division Product Support as requested with inquiries such as stock, orders, customer requests etc.

• Process all returns and follow up to ensure shipment and systems have been updated.

• Review all AP issues with vendors (problem tickets, debit memos and credits) and slot holds.

• Review the hold code report to ensure stock is appropriately held and/or implement a resolution to clear held stock.

• Pull and hold products for review due to complaints or change requests. Support Quality with product complaint resolution.

• Manage day-to-day operation needs for "specialty" Lab products to include Refrigerated, hazmat, seasonal items (flu, RSV, strep and COVID tests), LOT numbers & expiration dating.

• Run seasonal meetings, provide analysis and recommendations on inventory.

• Answer SAP systems questions. Assist with surplus resolution, new product implementations, product transitions, parts orders and PO receipts.

• Respond to product information requests from the sales force. Be able to speak with Sales Leadership on root cause analysis and course of action for inventory disruptions.

• Process new customer conversions with PM's and Sales to ensure product availability and promote timely implementation.

Education

• High school diploma or equivalent.

Work Experience

• At least 2 years business or administrative support experience.

Knowledge / Skills / Abilities

• Intermediate level skill in Microsoft Excel (for example: using SUM/VLOOKUP function, pivot tables, sorting, setting headers and footers and/or print scaling).

• Intermediate level skill in Microsoft Access (for example: designing and creating simple queries, modifying data types, adding dates, working with required fields and/or creating labels).

• Intermediate analysis and math skills.

• Experience with SAP.

• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.

• Experience identifying operational issues and recommending and implementing strategies to resolve problems.

Preferred Requirements

• Bachelor's degree.

Benefits

Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/ handicap status or any other legally protected characteristic.

Every day, we're focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what's right to delivering business results, together, we're better. Explore our Diversity, Equity and Inclusion page.

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