Choosing a career with ECMC Group means joining a nonprofit corporation with a mission to help students succeed. With a vibrant mission and values, great benefits, and strong community involvement, ECMC Group companies are an ideal team to join.
Under general supervision, process the most complex loan administration transactions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responds to various levels of correspondence received from borrower's written, email, fax, and phone correspondence
Serves as a point of contact for lenders, servicers and vendors
May communicate live with borrowers via web chat
Reviews complicated borrower applications/forms for accuracy, completeness and regulatory compliance
Maintains system documentation of correspondence (i.e., logs transaction activities)
Maintains unit filing system and prepares documents for imaging
Updates borrower status and demographic information in the system
Determines transaction types and approval status of completed paperwork and documentation
Provides training to less experience processors
Complies with all ECMC Group Policies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
KNOWLEDGE, SKILLS and ABILITIES
Exceptional written and verbal communication skills
Intermediate math skills
Intermediate computer skills including the ability to use Microsoft Word and Excel
Displays and promotes high standards of ethical conduct and behaviors consistent with organizational and government standards
Ability to manage conflicting priorities and handle multiple tasks/projects concurrently
Demonstrated analytical skills with the ability to analyze, identify, and solve problems using sound judgment. Knows who to involve and takes appropriate action
Ability to effectively organize, plan, control and prioritize work
Ability to consistently carry out job responsibilities to meet deadline
Reports to (title only) Mgr Default Prevention
Direct Reports (titles reporting to this position) N/A
Office: Work is normally performed in a typical interior/office environment that requires normal safety precautions (such as in typical office or administrative work).
Sedentary work: Job involves sitting most of the time; walking, lifting, bending, standing etc. may be minimally required.
Rarely if at all less than 10% of the time.
ADDITIONAL PERTINENT INFORMATION:
Required to work normal hours to successfully perform the job responsibilities
The noise level in the work environment is usually quiet to moderate