Senior Operations Manager

Saic Arlington , VA 22201

Posted 3 weeks ago

Job Description:


SAIC is seeking qualified individuals to support the Transportation Security Administration (TSA) with training and engagement of the TSA workforce for Specialized Security Training (SST). SAIC will provide a full array of training and training related support services needed to accomplish TSA's evolving mission including Curriculum Development; Threat Mitigation, Imaging, and Engineering (TME&I); and program management, integration, and logistics.

The Senior Operations Manager will be responsible for the Training Support Center logistics and delivery and will oversee the Area Operations Coordinators (AOCs) in support of customer training events.

Primary responsibilities will include management and oversight of:

  • Activities associated with all training activities including but not limited to:

  • Processing training requests received via the web-based Training Support Request Form, TM phone calls, as well as support and coordinate Technical Direction from TSA/OTWE.

  • Determining training needs including basic qualifications for course, student-instructor ratio, number of classes to train desired number of TSOs, operational impact, equipment/materials needs.

  • Coordinating training schedule to meet needs and local requirements of airports.

  • Processing equipment/materials needed for contractor support classes.

  • Coordinating training event information with instructor(s)

  • Coordinating instructor contact during training event, including arrival, setup activities, site/student/instructor incidents, and serious incident reports

  • Completing site visits (Training Managers, Instructors, and Contract Training Location Surveys)

  • Completing reports and document maintenance

  • Conducting Process Improvement initiatives based on SST requirements

The Senior Operations Manager will coordinate AOCs to ensure the AOCs

  • Provide planning and forecasting services in support of new equipment installations.

  • Provide services in support of emerging/new technology training deployment.

  • Support TSA with Emerging/New Technology Training deployment including but not limited to :

  • Advanced Imaging Technology (AIT)

  • Automated Target Recognition (ATR)

  • Advanced Technology 2 (AT@)

  • Credential Authentication Technology Boarding Pass Screening System (CATBPSS)

  • Participate in each airport-specific weekly Deployment IPT conference call for their assigned regions.

  • Provide support to each airport Training Manager/Specialist prior to starting training in order to prepare them for their deployment.

  • Coordinate training activities with airport Training Manager/Training Specialist in their assigned regions to include Assisting in scheduling shipments of training materials and simulators to coincide with training start date

  • Confirm and coordinating logistics for any instructor or SME support being provided to the airport

  • Advise the Training Manager/Training Specialist regarding training curriculum and delivery.

  • Possess an in-depth knowledge of the equipment, training materials

  • Understand TSA's training deployment strategy and maintain knowledge in the current applicable SOPs and training.


Required Education and Experience:

  • Bachelors and nine (9) years or more of related experience; Masters and seven (7) years or more experience.
  • 5 years of experience managing projects, programmers and designers, interfacing with clients and planning project timelines.

Desired Experience:

  • Prior experience with DHS or TSA is a plus.

Desired Qualifications


SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Sales Operations Manager (14156)

Sinclair Broadcast Group, Inc.

Posted 7 days ago

VIEW JOBS 9/12/2019 12:00:00 AM 2019-12-11T00:00 Make your mark in Broadcasting and Digital Media. Sinclair Broadcast Group and Sinclair Digital Solutions are dedicated to making Sinclair a communications powerhouse! We are the largest and most diversified television broadcasting company in the country. Sinclair owns and operates, programs or provides services to more television stations than anyone and has affiliations with all major networks. Sinclair Digital group is focused on bringing the most engaging content to web, mobile and over-the-top broadcasting to audiences all over the country! Our success is the result of extraordinary employees and an exemplary management team who believe in a vision and are dedicated ensuring a great future for our employees. Whether you are an industry veteran or a just starting out, you can find it at Sinclair! We are advancing the world of Broadcasting and we want YOU to join our winning team! The Senior Sales Operations Manager you will be an integral part of our Sales and Operations division. This position reports directly to the Sales Operations & Yield Director and will work across the organization on key initiatives, projects, and sales management. This individual will act as the expert liaison for sales operations. In addition, you'll work with various departments and help drive key strategic sales operations and advertising technology initiatives across 190 broadcast stations and properties. You will work closely with Direct Sales, Advertising Operations, Branded Content, and Sales Operations Leadership to help develop, refine, and then manage on-going operations of all sales processes, sales management and ad tech. You support the Director, Sales Operations and Yield with internal operations initiatives, operational efficiencies, project management, product analysis, sales strategy and execution. The ideal candidate will be passionate, fast-paced, outgoing, detail oriented, assertive and customer service oriented. You will be focused on meeting the needs of a emergent and dynamic sales division by driving efficiencies and improvements to operations. This position demands a high-level understanding of the digital landscape and operational procedures that drive success to a sales organization. Basic Qualifications: * 4-5 years of experience in a leadership role in advertising operations, sales operations, sales, business development, advertising technology, or a related field * 2-3 years of experience supporting a large-scale sales division * Experience in multi-functional facets of business including monetization, campaign management, sales management, and operations * Ability to craft and implement revised sales processes, procedures and efficiencies * Delivers detailed needs, requirements and benchmarks to our product and ad Tech teams * Ability to conduct sophisticated and comprehensive analysis of multifaceted data and translate the results into actionable deliverables, summaries, and presentations * Strong financial, analytical and communication skills * Strong proficiency with Microsoft Office Suite required (extensive knowledge of Excel required) * Experience in hiring, onboarding, and managing multi-location teams * Excellent collaboration skills Key Responsibilities: * Manage a multi-faceted Sales and Advertising Operations Department * Support internal operations initiatives, operational efficiencies, project management * Conduct product and property analysis * Deliver and lead the development of department strategy * Execute advertising technology and sales operations objectives utilizing strong project management skills * Define team and individual goals and objectives to support Sinclair Digital goals and direction * Train and onboard new and existing staff on processes, operations, time management, sales objectives * Manage timely cadenced operations and yield reporting for the division * Work well with sales, finance, sales operations, and other stakeholders to identify and address multi-faceted issues related and drive timely resolutions * Assist department managers in all aspects of evaluating their teams' performance * This position will involve light travel * Manage cross-country, cross-department division Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer and Drug Free Workplace! Sinclair Broadcast Group, Inc. Arlington VA

Senior Operations Manager