Senior Operations Manager, Protective Services Regional Manager

Bank Of America Corporation Kansas City , MO 64126

Posted 3 weeks ago

Job Description:

Responsible for the overall management of SOACC systems used to monitor burglar alarm and digital video systems while working with suppliers and LOBs to ensure security equipment implementation projects are properly planned. Responsible for mitigating any issues which may impact the success of the implementation project. Responsible for security programs and processes related to the mitigation of unwanted burglar alarms and fees to include ensuring that all of our monitored facilities are properly registered with local law enforcement agencies, any necessary fees are paid, and local requirements for dispatching are clearly communicated. Consults with local LOB managers and provides assistance and issue resolution. Participates in investigations of physical security incidents and other incidents as directed, providing timely documentation. Must be able to review and analyze information from a variety of sources and contacts and have general knowledge of the source systems to gather information.

Specific to the Kansas City Market, this position serves as the liaison with the Market President and attends such meetings and activities to ensure the Kansas City associates are appropriately engaged and participate in BofA events and functions.

Required Skills:

  • Must have either prior law enforcement, investigative experience or military special operations experiences, or corporate security experience (6+ yrs of experience).

  • Bachelor's Degree

  • Excellent Communication Skills (verbal and written) and be able to interact with internal customers/leadership

  • Critical Thinking skills - have demonstrated abilities to make critical decisions

  • Demonstrated ability to be self-motivated/self-starter

  • Influencing skills - have the ability to interact and work closely with internal and external stakeholders

  • Adaptability

  • Solid Computer Skills - working with MS Office suite

  • Experience in working with security technology - previous experiences defining physical security system standards, upgrades, maintenance and day to day supervision of systems.

  • Valid Driver's License

  • Must be able to provide own transportation to respond in a timely fashion to events

  • Must be able to travel 5 - 10%.

  • Must be able to respond to critical situations 24/7


  • Knows the Business, Builds and Sustains Relationships, Maximizes Personal Impact, Applies Technical/ Functional Expertise, Delights the Customer/Client


1st shift (United States of America)

Hours Per Week:


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Senior Operations Manager, Protective Services Regional Manager

Bank Of America Corporation