Senior Operations Manager

Is this you?

• You are an operations expert who is both service and outcomes-oriented

• You are a leader of others, developing dynamic leaders and work teams whose performance align to business outcomes

• You take pride in your work and value making an impact on reliable, affordable transportation in micromobility

If yes, then we have the next career opportunity for you!

Motivate is looking for an experienced Senior Operations Manager to oversee our workforce and manage the asset maintenance and repair aspects of Boston's bikeshare operations.

About the Role

As a Senior Operations Manager, you will directly support the Regional General Manager in overseeing in overseeing the asset maintenance and repair aspects of operations to maintain required levels of rideability and availability systemwide. You will demonstrate success in engaging work teams and developing leaders within your operation, as well as manage the day-to-day operations to ensure the success of the department. The ideal candidate is a creative problem solver with a proven track record of analyzing complex data and implementing solutions based on the data to impact business results.

• Oversee a team of employees and people leaders ensuring that they are engaged and aligned to meet customer needs and maximize customer service

• Ensure that bikes are maintained/repaired, and returned to operation in good condition as quickly as possible, all stations are balanced, assets are recovered, coverage for client-facing service needs is available

• Oversee scheduling of employees, including master planning and daily updates; full employee life cycle management and demonstrated people leadership

• Review and implement processes and improvement initiatives to further increase efficiency in obtaining targets and team management strategies

• Identify and improve the team's performance and inspection metrics, analyzing data and creating reports and presentations

• Implement safety initiatives within the department to maintain a safe work environment, ensuring all safety and operational standards are met or exceeded

About You

• You are an experienced manager and people leader who leads by example and understands how to best motivate and encourage your team, while completing all managerial and supervisory activities

• You are an operations expert, with demonstrated experience successfully overseeing large warehouse-based operations and a background in operations management, supply chain, logistics, transportation, or related field

• You are a self-starter, with the ability to multi-task, follow-through, think critically, and apply analytical problem solving with a high degree of judgment

• You are a team player who is able to work cross-functionally across departments

• You have strong written and verbal communication skills with a wide range of audiences

• You are proficient in MS Office, Slack, Tableau, and other data visualization, planning & communications software applications

• You have a valid Driver's License and acceptable Motor Vehicle Record, familiar with the street layout of the Boston area

About Motivate

We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation's largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.

Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most.

Why Join Our Team

As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We're always looking for new people who aren't afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depot or office locations, to make a difference in our communities.

Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past.

We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We're looking for candidates who are professional, personable, and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we'd love to hear from you.

Work Perks

• Comprehensive medical, dental, and vision plans

• Life, accidental death, long-term and short-term disability insurance options

• Paid time off and sick time

• Paid parental leave

• 401k retirement plan

• Free annual bike share membership

• Opportunities for growth

Interested? Apply now!

The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission.

Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or for their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.

Other details

• Job Family Operations

• Pay Type Salary

• Min Hiring Rate $85,000.00

• Max Hiring Rate $90,000.00

Apply Now

• 18 Dorrance St, Boston, MA 02129, USA