Senior Operations Consultant - Req. 1900696

Raymond James Saint Petersburg , FL 33701

Posted 5 months ago


Job Summary:

Under general direction with a high level of autonomy, associate uses extensive knowledge and skill gained through experience and education to conduct research and provide the analysis required to provide direction for process improvements that will meet regulatory needs, increase department efficiencies and/or impact department productivity. Once a direction is decided they are responsible for guiding the implementation of solution. They must be able to manage relationships throughout the various departments across the Firm and with all levels of management. This will be a constantly evolving process as business needs and new initiatives warrant.

Essential Duties and Responsibilities:

  • Serves as first point of contact between the firm and regulatory agencies as well as an industry expert with regards to regulations

  • Gains a thorough understanding of new regulations and assess its impact utilizing internal and external resources as appropriate.

  • Prepare and deliver written and oral presentations to Firm wide project stakeholders related to projects/updates.

  • Manages vendor relationships focusing on all strategic initiatives, notices and changes communicated by the vendor in order to understand the scope and make appropriate recommendations.

  • Monitors vendor service level agreements and holds them accountable.

  • Serve as a liaison between Operations and other business units when solving issues.

  • Drives execution against project plans and goals

  • Reviews regulatory rules that affect Operations and directs the creation of documents by functional area that correspond to procedures that would be impacted by the specific regulations.

  • Actively collaborates with various regulatory working groups (SIFMA).

  • Identifies trending information and reports those changes/concerns/topics related to trends to the appropriate management team(s).

  • Provides appropriate management team(s) with written reports detailing trends as they occur.

  • Participates in documentation review of procedures by reviewing for gaps/risks and make recommendations to management team to ensure gaps are covered and risk minimized.

  • Creates process maps of departmental processes and system workflow to help explain the flow and educate associates.

  • Directs Users Acceptance Testing (UAT) and make recommendations at decision points.

  • Special projects as assigned.


Knowledge, Skills and Abilities

Knowledge of:

  • Functional, operational and technical requirements of all systems used in Operations.

  • Principles of banking, finance and securities industry operations.

  • Investment concepts, practices and procedures used in the securities industry.

Skill in:

  • Representing stakeholders on project teams and problem solving with large, complex cross-functional systems and processes.

  • Problem solving and business judgment and organization skills.

  • Preparing reports, summaries and other written communications.

  • Preparing and delivering written and oral presentations.

  • Translating broad concepts into specific action and related success measures.

  • Using required software applications.

Ability to:

  • Attend to detail while maintaining big picture orientation.

  • Solve complex problems.

  • Coach and mentor others.

  • Balance conflicting resource and priority demands.

  • Partner with other functional areas to accomplish objectives.

  • Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.

  • Incorporate needs, wants and goals from different business unit perspectives into operational processes.

  • Communicate effectively, both orally and in writing.

  • Work independently as well as collaboratively within a team environment.

  • Establish and maintain effective working relationships at all levels of the organization.

Educational/Previous Experience

  • Bachelor's degree in a related field or an equivalent combination of education and work experience.

  • Will typically have a minimum of ten (10) years of relevant experience in financial services.

  • Project work and business analysis/process improvement within financial services industry highly preferred.


  • Any equivalent combination of education, experience and/or training approved by Human Resources.


  • SIE required provided that an exemption or grandfathering cannot be applied.

  • Series 99 or equivalent required or ability to obtain within 120 days. Other licensing as required.

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