Senior Operations Consultant (Merchant Services)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Job Description:

• Subject Matter Expert and a business process expert in merchant services products and solutions.

• Provides core processing oversight of vendor and performance of those functions and serves as a point of escalation.

• Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for multiple sites or larger business unit(s), including research.

• Leads in the design, development and implementation of complex products, systems and services in an operations environment

• Manages projects and direct activities of a team related to special initiatives of an operations nature.

• Functions as the technical expert in their assigned area.

• Provides work direction, guidance and expertise to less experienced associates and provides training to associates and Business Partners on new and complex initiatives. Builds strong relationships with Business Partners across LOBs, including EMEA vendors.

• Has in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company.

• Major accountabilities are based on individual expertise and capabilities. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers.

• Set goals and monitor progress toward metrics, providing guidance and support in meeting goals.

• Report success of the operations and identify bottlenecks in the process.

• Prepare and deliver reports to management and senior executives.

• Identify best practices; advise on quality and productivity improvements

Required skills: "Must" have these skills to be minimally qualified

• 5-7 year experience in managing functions that support activity such as operations, training, quality programs, billing and process improvement

• 5+ years preferred experience in Merchant Services

• Demonstrated leadership skills in a team based environment and the ability to motivate and empower employees.

• Excellent interpersonal, written, and oral communication skills

Bachelor's degree or equivalent work experience

Desired skills:

• Experience in back office Operations (Customer Service, Settlement Operations, Disputes, International support) preferred.

Shift:

1st shift (United States of America)

Hours Per Week:

40