Join a fun and engaging team that brings Bloomingdale's supply chain strategy and merchandise to life. As a part of the Store Operations team, you fulfill and create the initial experience our customers have with the store. Become a part of this integral team now!
The Operations Manager is responsible for driving superb execution of all processes in the store resulting in a positive impact on Sales, Service and Ebit. The OM is expected to develop a motivated, skilled and highly engaged team and possess excellent collaboration skills. The OM ensures best practices are executed and guarantees we provide our customer with a consistently clean, neat and easy to shop environment to enhance the shopping experience.
The critical responsibilities of an Operations Manager are to Develop the People and Team, Build a Reputation of Bloomingdale's as the best place to work, Cultivate a Service and Client focused environment, achieve all metrics, manage expense and Edit through top performance, manage inventory shortage and AP standards and ensure workload completion through the Management of Best practices. Perform other duties as assigned.
Recruit, develop and retain support professionals who are polished, professional representatives of the Bloomingdale's brand.
The support team must be equipped to support our upscale selling and service culture, exemplify transformation behaviors and achieve results through flawless execution of standards and processes.
Engage in quality coaching conversations, recognizing outstanding performance and redirecting when necessary
Serve as role model for outstanding service, consistently displaying customer first attitude and putting customer at the center of all decisions.
Ensure brand strategy initiatives are fully embraced by the store at all levels
Require and champion the use of technology to support seamless customer experience
Take leadership role in managing the shortage reduction strategies to 100% compliance, including action plan development and implementation and HSS inventory execution
Ensure 100% compliance with all merchandise protection standards, audit standards and outbound merchandise best practices.
Cultivate strong business partnerships with Selling and Visual leadership
Actively participate in workload planning and assure proper use of shared resources from merchandising and logistics.
Maximize sales opportunity by leveraging our core values while executing Central strategies
Work in tandem with Sales, Visual teams to coordinate and execute seasonal transition strategies
Ensure weekly review of business reports to maximize selling including, Regular Price Selling, markdown, Fed Ticket, net-net reporting
Regular, dependable attendance & punctuality
Ability to read, write, and interpret documents.
Excellent written/verbal skills.
Strong analytical and problem solving skills.
Must be able to work independently with minimal supervision.
Able to react and adapt well to changing priorities
This position involves regular walking, standing, hearing, and talking.
May occasionally involve stooping, kneeling, or crouching.
Involves close vision, color vision, depth perception, and focus adjustment.
Build powerful collaborative relationships.
Empowers others to make decisions.
Strong followup skills and sense of urgency.
Strong leadership profile and excellent negotiation skills.
This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.