Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
NOTE: This role can be worked remotely from anywhere in the USA
About the team
The Systematics Core Banking Solution offers end-to-end solutions for architecture, customer information (Relationship Manager), deposits (IMPACS & Savings Time), lending (Advanced Lending Solution Servicing Manager), and financial and management reporting.
What you will be doing
GENERAL DUTIES & RESPONSIBILITIES
Investigates known error conditions and follows prescribed error correction procedures.
Recognizes abnormal processing conditions and determines appropriate actions required to resolve issue(s) and complete processing.
Makes use of available documentation to resolve errors.
Maintains the production scheduling system and new/improved work procedures.
Researches and resolves user problems as well as issues and problems with software systems, production processing and production environments.
When solving a mainframe production or system problem, makes effective use of tools and resources, utilizes manuals, write-ups and other tools as an aid in solving the problem. Contacts others experienced in area for ideas about problem.
Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes.
Analyzes and implements changes or additions to software systems and production procedures.
Trains internal customers (employees) on changes, new systems or new procedures.
May identify new tools, technology or processes that improve the overall processing environment or processing efficiency.
Assists in the definition of external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate.
Maintains the production support disaster recovery/business continuity plans. Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing.
Completes project assignments and special projects commensurate with job expectations.
Other related duties assigned as needed.
What you bring:
High school diploma or GED. Associate's or Bachelor's degree is preferable or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Knowledge of client objectives and business priorities and FIS role in achieving those objectives and priorities
Knowledge of costs/benefit implications of products and services
Ability to understand real need behind client stated needs, to anticipate client future needs, to discern business opportunities in client needs and work effectively with multiple client contacts
Skill in solving client business problems
Proactively take steps to better client relationships
Ability to show concern for needs, feelings and issues of clients, to communicate that client's business is valued, to meet client perception of high quality/best value services and products and to ensure commitments are accomplished according to client specifications
Ability to respond to client questions or needs even if outside area of responsibility
Ability to communicate effectively verbally and in writing
Ability to establish and maintain effective working relationships with employees, clients and public
Bonus if you have:
Systematics Core Banking soluition experience would be a +
Any Batch Processing, JCL, CA7, or TSO experience would be preferred
Product Testing experience would be ideal
What we offer you
Fidelity Information Services