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Senior Operations Analyst

Expired Job

Bank Of America Corporation Dallas , TX 75201

Posted 5 months ago

Job Description:

Responsible for the day to day resolution of complex problems and the execution of complex transactions for the business unit, or units, including research. Coordinates the implementation of new products and or services, procedures, and systems and or hardware solutions for problems in the operations environment. Initiates projects and alternatives to improve operations efficiency. Ability to use Microsoft Office to support status reporting requirements. Should have thorough understanding of the business unit's operations processes and implications on other groups within the operations function. Knowledge acquired through increasingly responsible operations analysis work and on the job training. Ability to communicate across and up the organization. Must be able to work independently and is not afraid to make a decision and act on it. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Individuals typically have 3-5 years of experience. Bachelor degree or equivalent preferred

Coordinates and direct liaison for AUDIT requests including OCC, Corporate Direct and Indirect for CRR

Coordinate and direct liaison for all Assessments to support the Risk Framework in Claims

Support Issue management process helping with the implementation of new products and/or services, procedures, systems and hardware solutions for problems in the operations environment

Testing Responsible for reviewing and working with LOB to respond to testing results from Risk and Compliance partners

Team Player working with Testing and Issues to meet Action Step deadlines as needed

Knowledge acquired through increasingly responsible operations analysis work and on the job training.

Required skills:

  • Must be able to build and maintain relationships and connections with line of business leaders and multiple stakeholders throughout the organization

  • Strong knowledge of Regulation E and Z

  • Proficient in Excel, Powerpoint, Word

  • Strong written and oral communication skills

  • Executive presentation experience

  • Ability to manage multiple projects in a complex and rapidly-changing environment

  • Process design skills

  • Ability to work independently as well as part of a virtual team

  • Excellent time management skills

Desired skills:

  • Proficient with SharePoint, Visio

  • Previous experience with creating procedures and CAST requests

  • Risk Framework

  • Workflow systems - CCMS, EPIC, BASS,MSS,OCEAN

  • Six SIgma

Posting Date: 08/02/2018

Location: Phoenix, AZ, SOUTH MOUNTAIN BLDG, 1825 E BUCKEYE RD, Newark, DE, Deerfield I, 655 Paper Mill Rd, Lincoln, RI, 670 GEORGE WASHINGTON HWY (RI1541), Dallas, TX, DALLAS INFOMART, 1950 N STEMMONS FWY, - United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

Weekly Schedule: Monday thru Friday 8 am to 5 pm


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Senior Operations Analyst

Expired Job

Bank Of America Corporation