As a Senior Onsite Support Technician you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will provide routine and non-routine, technical support and maintenance for desktop, laptop, telecom and network systems including hardware, application software, operating systems and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with minimal support while also repairing or replacing defective equipment with minimal support. As a member on this team you will install, configure, and update end-user desktop and laptop software with minimal support, and systematically prioritize and escalate issues when appropriate. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues as well as perform telecom moves, adds and changes (MAC work) for end users.
Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.
Associate's degree in General Studies or related field, or equivalent relevant work experience
At least 3 years of office or end-user device support and troubleshooting, call center or phone support work experience
Bachelor's degree in General Studies or related field
At least 1 year of operating systems support work experience
At least 1 year of office support, call center or phone support work experience
CompTia A+ Certification and / or Microsoft Certifications
Willing to work additional or irregular hours as needed and allowed by local regulations
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Perform other responsibilities as assigned