Senior One Team Workflow Coordinator (Lake Mary)

Deloitte & Touche L.L.P. Orlando , FL 32801

Posted 2 months ago

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Senior One Team Workflow Coordinator

Position Summary:

As part of the One Team, the Senior One Team Workflow Coordinator will embrace the concept of "exceeding expectations" and ensure a high-quality, service-oriented, hospitable and professional work environment. The Workflow Coordinator sets the tone and expectation for the customer relationship, from beginning to end for the One Team. The Workflow Coordinator requires the ability to effectively manage, execute, and delegate customer requests for services offered under local and national One Team Business Centers. This requires expert coordination with One Team colleagues, an expert knowledge of One Team services and processes, and a working knowledge of support software. The Workflow coordinator's responsibilities include: the first tier responder of One Team customer requests via phone, email and IM, managing and controlling One Team Mailbox and x7777 hotline, executes all first line requests for workspace and meeting space reservations, enters Service Now tickets, delegates tasks, maintaining exceptional working knowledge of cross-specialty service offerings, locally and nationally, and coordination support for other offices within the region. Additionally, the Workflow Coordinator will use discretion and judgment to assess client requests, gather appropriate additional information and determine if there are issues and concerns that must be escalated or client expectations managed.

Specific Responsibilities include:

  • Position is an integral aspect in assuring high quality service to our internal clients.

  • This individual will be the first point of contact for our customers and will set the tone and expectation for our customer relationships from beginning to end. This individual is the voice, face and essence of One Team and the key to the success of One Team.

  • They will delegate tasks directed to the One Team and their ability to exceed expectations by providing a high-quality, service-oriented, hospitable and professional experience is paramount.

  • Ability to team with the other WFC in order to work together to manage all inbound emails, walk-ups, IM messages and phone calls

  • Manages and controls and has full responsibility for One Team Mailbox and x7777 hotline

  • Executes all first line requests for workspace and meeting space reservations (using OnBoard/Navigator.)

  • Enters non-space requests into Service Now (or other Deloitte supported application) for escalation to specialty groups/specialists

  • Responsible for maintaining exceptional working knowledge of cross-specialty service offerings, locally and nationally

  • One Team area walk-up responder

  • Maintain a sense of urgency and respond to and follow-up on all requests in a timely and efficient manner.

  • Generate departmental reports and use or distribute as needed.

  • Participate in cross utilization within all functions of One Team.

  • Perform other tasks and special projects as required or as assigned by management team.


  • Minimum of a High-School diploma required

  • 1+ year of relevant corporate experience preferred

  • Ability to communicate and work collaboratively with all levels of professionals

  • Solid skills with Microsoft Office

  • Ability to handle multiple priorities

  • Excellent written and verbal communication skills

  • Professional presence and positive demeanor

  • Customer-service and hospitality focus also preferred

  • Must have flexibility to work overtime as required

How You'll Grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you are applying to. Check out recruiting tips from Deloitte professionals.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: E19NATSASCBJ108-CL3

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lake Mary Pediatrics Aprn Or PaC

Florida Hospital

Posted 2 weeks ago

VIEW JOBS 10/30/2018 12:00:00 AM 2019-01-28T00:00 Overview General Summary: The APRN or PA-C under the supervision of the Physicians, who acts as the collaborative practitioner, is responsible for: * Performing physical examinations of patients; evaluation and treatment of general pediatric patients in the clinic setting * Orders and interprets appropriate diagnostic tests, such as routine laboratory, X-ray, etc * Educates patient and family on treatment plans, testing and/or surgical procedures, pre and post-operative care, etc * Monitors the patient's course of treatment and makes appropriate referral to either a physician or specialist, as needed * Collaborates with physician and staff as necessary to provide consistent care to patients and support to staff * Displays a caring and professional attitude at all time as well as maintaining personal and professional growth * Schedule is primarily Monday – Friday; weekends are rotated * Position covers 3 locations: Lake Mary, College Park and Orange City on a rotating basis * Ability to take practice call on a rotating basis Knowledge and Skills Required: * Enthusiastic team player * Pediatric Medical Management * Passion for pediatric patients and families * Flexible, adaptable to change * Willingness to learn Required Education/Experience: * Master's degree in APRN (Family or Pediatric) or PA-C from an accredited US program Preferred Education/Experience: * Pediatrics Experience Licensure, Certification, and Registration: * Current, valid Florida APRN or PA-C license (or eligibility to obtain FL licensure) * Certification by ANCC, PNCB, NCCPA or other nationally recognized certification organization * BLS certification Practice Description More about the practice please visit: More about the community please visit: Lake Mary Pediatrics has a long-standing role in Central Florida in providing for the needs of our pediatric community. We welcome all patients from infants through 18 years of age. Our mission is to deliver the best, most up-to-date, and comprehensive care for our patients. We accept most major insurances and specialize in all aspects of pediatric care from the office to the hospital. Client Description Whether administering life-saving care for a premature infant, offering hope for a young leukemia patient, or educating an adult newly diagnosed with diabetes, FHMG physicians focus their efforts on patient care. Our practice and corporate support staff provide the customer service, billing, human resources, managed care and administrative services that allow our physicians to concentrate on what they do best - applying their knowledge, skill and experience to improve the health and well being of the individuals they serve. Guided by our Mission and Commitments, FHMG physicians and staff continuously seek to improve our standard of care, exceed customer expectations and improve patient satisfaction. We accomplish this through ongoing education and training and by listening to our patients. Our determination to bring more primary care physicians and specialists to the community is possible only because of the trust and confidence our patients place in us. Community Description Orlando is known as the City Beautiful. There is much more than theme parks here! Our community is culturally diverse and a great place to raise a family. We have excellent public and private schools. Orlando is also the setting for several colleges and Universities, including the University of Central Florida. We are home to multiple theaters, art museums, art festivals and film festivals. We are well known for our excellent restaurants. We have a vibrant sports community with national teams like the Orlando Magic Basketball and Orlando City Soccer Club. We offer year round pleasant weather for outdoor fun and are only an hour away from some of the most scenic beaches in the Southeast. * Orlando Hotels * Orange County Parks and Recreation * Seminole County Parks and Recreation * Orange County Florida Florida Hospital Orlando FL

Senior One Team Workflow Coordinator (Lake Mary)

Deloitte & Touche L.L.P.