Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
Senior One Team Workflow Coordinator
As part of the One Team, the Senior One Team Workflow Coordinator will embrace the concept of "exceeding expectations" and ensure a high-quality, service-oriented, hospitable and professional work environment. The Workflow Coordinator sets the tone and expectation for the customer relationship, from beginning to end for the One Team. The Workflow Coordinator requires the ability to effectively manage, execute, and delegate customer requests for services offered under local and national One Team Business Centers. This requires expert coordination with One Team colleagues, an expert knowledge of One Team services and processes, and a working knowledge of support software. The Workflow coordinator's responsibilities include: the first tier responder of One Team customer requests via phone, email and IM, managing and controlling One Team Mailbox and x7777 hotline, executes all first line requests for workspace and meeting space reservations, enters Service Now tickets, delegates tasks, maintaining exceptional working knowledge of cross-specialty service offerings, locally and nationally, and coordination support for other offices within the region. Additionally, the Workflow Coordinator will use discretion and judgment to assess client requests, gather appropriate additional information and determine if there are issues and concerns that must be escalated or client expectations managed.
Specific Responsibilities include:
Position is an integral aspect in assuring high quality service to our internal clients.
This individual will be the first point of contact for our customers and will set the tone and expectation for our customer relationships from beginning to end. This individual is the voice, face and essence of One Team and the key to the success of One Team.
They will delegate tasks directed to the One Team and their ability to exceed expectations by providing a high-quality, service-oriented, hospitable and professional experience is paramount.
Ability to team with the other WFC in order to work together to manage all inbound emails, walk-ups, IM messages and phone calls
Manages and controls and has full responsibility for One Team Mailbox and x7777 hotline
Executes all first line requests for workspace and meeting space reservations (using OnBoard/Navigator.)
Enters non-space requests into Service Now (or other Deloitte supported application) for escalation to specialty groups/specialists
Responsible for maintaining exceptional working knowledge of cross-specialty service offerings, locally and nationally
One Team area walk-up responder
Maintain a sense of urgency and respond to and follow-up on all requests in a timely and efficient manner.
Generate departmental reports and use or distribute as needed.
Participate in cross utilization within all functions of One Team.
Perform other tasks and special projects as required or as assigned by management team.
Minimum of a High-School diploma required
1+ year of relevant corporate experience preferred
Ability to communicate and work collaboratively with all levels of professionals
Solid skills with Microsoft Office
Ability to handle multiple priorities
Excellent written and verbal communication skills
Professional presence and positive demeanor
Customer-service and hospitality focus also preferred
Must have flexibility to work overtime as required
How You'll Grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.
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As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: E19NATSASCBJ108-CL3
Deloitte & Touche L.L.P.