Senior Office Manager

The Senior Optical Manager performs all the duties required of a dispensing optician, in addition

to managerial duties of multiple locations (2). This position is responsible for interacting with

customers, confirming appointments, reviewing insurance information and store upkeep. The

Optical Manager serves as a liaison between our customers and the lab to ensure that orders

are processed timely. Senior Optical Manager is responsible for both (or multiple) locations and

will work in both offices per the needs of each business.

Competitive Benefits :

● Paid Time Off (PTO)

● Health/Dental/Vision insurance

● Employer Matched 401k

● Employee Purchase Program + Allowance

● Certification and training reimbursements

Essential Functions Percentage

Customer service is the primary responsibility of this position: answering all incoming calls, scheduling

patients for doctor's appointments, being open and honest in communication and maintaining a

friendly, pleasant demeanor with customers at all time. 25%

Provides support to customers in: making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, proper handling of all money related transaction, and completing paperwork necessary to place and process orders. 20%

Manages store personnel at each location and ensures all associates diligently engage in person and over the phone with customers. 15%

Processing and verifying all third party insurance payment information. 10%

This position will have access to patient information therefore a high degree of discretion and adhering to all privacy and confidential/propriety company policies and procedures is required (i.e. Health Insurance Portability and Accountability Act, known as HIPAA). 10%

This position is required to manage all sales opening and closing procedures at the end of the shift

Must ensure that accurate funds are collected and payments are made at the point of service. 10%

Responsible for communication and follow up with District Manager regarding store performance, maintenance situations, associates performance, doctor and host store relations. 5%

Ensures work station/Optical Store is maintained and clean at all times. 5%

Supervisory Responsibility

This position supervises all employees in all assigned offices and is responsible for the performance management, hiring

decisions, terminations, recommendation for promotions, and coaching.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education and Experience

Must be licensed to work as an optician within the State.

Must keep license up to date and active.

2+ years of management experience in retail; drive for results and proven track record in

reaching goals.

High school diploma or GED equivalent.

Strong skills in supervising others, and mentoring them to generate customer satisfaction and

sales.

Able to use computer systems for sales, ordering and timekeeping.

Polished customer service skills and a genuine ability to understand your patients' needs.

Capable of resolving customer complaints if they arise, with tact and positive outcomes.

Must be reliable and punctual in attendance to keep store hours and coverage in the store.

An interest in fashion eye-wear and an eye for style is highly desired.

Must be flexible for scheduling, and able to work weekends and holidays, as well as special

sales events.

Must be able to stand/walk/sit for increments of 4 hours or more.

Work Environment

This job operates in a professional office environment.This role routinely uses standard office

equipment such as

computers, phones, photocopier, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an

employee to successfully

perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The

employee frequently is

required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms. Must

be able to move and

lift up to 20 pounds.

Position Type and Hours of Work

This is a full-time position. Days and hours of work varies.

Travel

This position is expected to travel between assigned locations per the needs of the business.