BlackBerry Cylance is seeking a Senior level Network Operations Center Technician to join our growing company!
The NOC Senior Technician will have a "hands on" role in all systems that are monitored, and will be responsible for understanding and escalating issues to ensure business continuity. Primary role would be front line tier 1 team that identifies, resolves, or escalates issues. Overall understanding of the organization and the drive to ensure issues are escalated appropriately and within defined Service Level Agreements (SLA).
WHAT YOU WILL DO
Responsible for hands on troubleshooting and leadership of the NOC activities during their shift.
Senior Level knowledge across all Enterprise System monitoring tools employed by Cylance.
Provide support to perform audits on monitoring tools to ensure the entire IT Enterprise is being properly monitored.
Proactively work with the Business to grow the monitoring environment with goal of more specific, early warning monitoring.
Quickly understand Cylance Business model with and understand all IT applications and services that could impact our customers.
Take initiative to create and maintain documents, procedures, and run books without direction.
NOC notifications are accurate and sent out within published SLA.
Communicate problems to all levels of the organization as required.
Informing Manager and Senior Management of status on all issues and initiatives for your team. In the absence of NOC Manager, own the escalation process.
Assist in creating/updating operational run-books.
WHAT YOU NEED
10+ years' experience in Information Technology and in a NOC environment.
Demonstrate a strong understanding of AWS architecture and SaaS solutions.
2-3 years' experience in a 1000+ node AWS environment supporting business critical systems.
In-depth experience with the system design and administration in the following:
Windows Server Operating Systems (Supported versions)
Windows Active Directory
Linux Systems CentOS preferred
Ability to work effectively with cross-functional teams. Flexible enough to work with different technical skill levels and skill sets.
Ability to work in a highly dynamic environment.
Strong analytical and problem solving skills.
Proficiency with Internet and infrastructure protocols and standards including: TCP/IP, ICMP, SMTP, SNMP, IMAP, POP3, MAPI, DNS, WINS, CIFS, DHCP, LDAP, FTP, etc.
Familiarity with scripting and automation
Strong working knowledge of the following tools but not limited to: DataDog, Nagios, Synthetic Monitors (Alertsite, StatusCake, site24x7, Gomez), and CloudWatch.
Strong understanding of Network related concepts.
Excellent communications skills, both written and oral are essential.
Develop, document, and publish operational processes and procedures.
Ability to mentor and grow the team.
Must be a self-starter and require minimal guidance / leadership.
Ability to work well under pressure is critical.
Experience with problem and incident management processes and tools; including Root Cause Analysis required.
Strong customer service orientation.
Must be available to work any shift, weekends, and holidays. Must be available for on call duties as scheduled.
WHAT WE NEED FROM YOU TO APPLY
Cover letter/summary expressing:
Why you are interested in working at Blackberry Cylance
The skills, strengths and expertise you will contribute to our diverse team of extraordinary talent and humble hearts
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