Senior Network Technician

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Job Type

Full-time

Description

Senior Network Technician (Hybrid)

About Us:

Join Hartz, where our love for pets drives everything we do. With over 95 years of commitment to pet care excellence, we are a trusted household name across the United States. Innovation is at the heart of our mission as we continuously strive to provide products that nurture the special bond between pets and their owners, ensuring they experience nothing but Unconditional Love.

As leaders in the pet care industry, we are dedicated to pioneering advancements that enhance the well-being of pets, leading to happier, healthier, and longer lives. Our success is fueled by the passion and dedication of our diverse team members, who bring their unique perspectives and talents to every aspect of our work.

We are committed to cultivating an inclusive and supportive work environment where individuals from all backgrounds and identities are valued and empowered to thrive. At Hartz, your contributions matter, whether collaborating in the office or embracing the flexibility of a hybrid work arrangement. Together, we empower our employees and furry companions to make a meaningful impact within our company and beyond. Join us in shaping the future of pet care and experience the joy of making a difference, one pet at a time.

What We Offer …

• Hybrid work schedule (3 days in-office and 2 days remote)

• Competitive compensation and 401(k) match with immediate vesting

• Comprehensive Health Insurance: Medical, Dental, Vision, FSA, Life & Disability Insurance

• Generous PTO, paid parental leave, tuition reimbursement, and other perks

• A casual and pet-friendly work environment. You can bring your pet to work!

• Opportunity to learn and develop

The Role …

We are seeking an experienced Senior Network Technician to join our Information Technology team. In this role, you will oversee and manage the comprehensive network infrastructure of the organization. This pivotal role involves installing, operating, maintaining, upgrading, and troubleshooting a wide array of computer, network, and security systems. Responsibilities span firewalls, cybersecurity endpoints, network hardware and software, cabling, telecommunications, LANs, WANs, internet, intranets, and extranets.

In addition to maintaining network stability and security, you will monitor daily operations to ensure peak performance, offering strategic recommendations for enhancements to optimize network efficiencies and security protocols. Providing essential technical support and guidance to staff members is integral to the role, requiring you to stay updated on emerging network and cybersecurity technologies. This position is located at our Secaucus, NJ office, and has the flexibility to work a hybrid schedule.

Your Responsibilities …

• Design, install, and maintain well-functioning computer network systems including firewalls, network software and hardware, cable management, telecommunications, LANs and WANs, internet, intranets, and extranets

• o Monitor and maintain servers and networking equipment within the data center

• o Maintain network quality standards to achieve optimal levels of operation and KPI targets

• o Establish tools and procedures to monitor network performance

• o Track and monitor network traffic and performance to ensure minimal interruption to network transmission and/or network switches

• o Perform troubleshooting for system failures and identify bottlenecks to ensure long-term efficiency of the network

• o Analyze, design, test, maintain, monitor, support, and implement WAN/LAN, internet, and intranet using Cisco, Dell, HP, SonicWall, and vSphere technologies including security measures and redundancy options

• Assign, track, and resolve 2nd level technical service requests received through the virtual corporate Help Desk within the guidelines of the service level agreement (End-User Support)

• Maintain and support Remote Management Platform software

• Acts as:

• o E-Mail Administrator (Google Enterprise Hosted)

• o Windows Operating System & Server Expert

• o Active Directory Administrator

• o Group Policy Administrator

• o VMWARE Administrator

• o Cyber Security Administrator

• Participate in IT hardware/software budget preparation including support contracts and renewals

• Ensure 24x7 availability of Network Infrastructure

• Work flexible hours as needed and respond immediately to emergency outages

• Keep abreast of emerging network and cyber-security technologies and make recommendations for improvements and performance optimization

Requirements

• 6+ years of proven related experience in Network Infrastructure and a Cybersecurity Certification; Bachelor's Degree in Information Technology or related field a plus

• Certified Network Professional accreditation (MSP/MSCE a plus)

• Experience supporting Microsoft Desktop/Laptops, Apple technologies devices and network connectivity

• Advanced iOS and Android mobile device knowledge and experience with Master Data Management (MDM) solutions

• Proficient With Symantec Endpoint (full disk encryption, antivirus) and System Center Configuration Manager (SCCM) for endpoint management and software delivery

• Skilled in Firewall Management

• Adept in Layer 2/Layer 3 networking (Cisco Cloud Management)

• Working knowledge of the following:

• o Layer 2/3 Networking

• o Wireless Technology (Integration with Active Directory)

• o Active Directory Services (Security Enforcement)

• o Firewall Configuration and Management (Internet and Local Security); SonicWall appliance knowledge preferred

• o Domain Controllers

• o Cloud Computing

• o Enterprise G-Suite Experience

• o Windows Operating Systems (MSP Preferred)

• o Remote Desktop Services (RDS); experience with Gateway and Broker

• o sFTP/FTP/FTPs/HTTP/HTTPS

• o VMware 8.0 Experience

• o Management of Security Applications (EDR, RMM, etc. preferred)

• Strong diagnostic, problem-solving, and analytical skills coupled with effective communication and teamwork abilities

• Aptitude for customer support

• Adhere to and uphold high-level confidentiality procedures and protocols

• Ability to lift up to 50 lbs. (servers, switches, etc.)

Preferred Skills:

• Knowledge of the following:
• o Laptop and Desktop Configuration (SysPrep and Deployment)
• o Linux and HP UNIX Operating Systems
• o VoIP phone systems
• o Handle Hosted Vendors/Partners' experience

If this sounds like a good match and you want to learn more about this exciting role, get in touch with us today!

Hartz is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law.