Senior Network Engineer-Voice

Dupage Medical Group Lisle , IL 60532

Posted 6 months ago

DuPage Medical Group (DMG), one of the largest and most successful independent, multi-specialty physician groups in the Midwest, has an opportunity for a Sr Network Engineer to join our IT team.

DMG offers patients more than 700 physicians in more than 50 clinical specialties. Ranging from primary care including pediatrics, family medicine and internal medicine to specialty care such as cardiology, orthopedics and urology, we have practice sites in nearly 110 locations across DuPage, Will, Kane and Cook Counties, making access to care easy and convenient for the patients we serve.

DMG is committed not only to providing high-quality patient care, but also offers some of the most cutting edge technology and comprehensive facilities to ensure our patients have the best amenities when seeking medical treatment. Whether through our state-of-the-art medical office buildings, the latest technology, or the most leading-edge procedures, DMG is fully dedicated to making sure our patients have everything they expect and more from their medical group.


The Sr Network Engineer, Voice is responsible for architecting, implementing and supporting DMG Clinical and Administrative office(s) voice infrastructure for critical reliability and maximum uptime. This role will serve as a voice expert and responsibilities will entail recommending and supporting the selection, development, deployment, monitoring, maintenance, and enhancement of DMG's voice technologies.


  • Design, implement and maintain (break/fix) all voice platform technologies including Cisco Unified Communications Manager (CUCM), Unity, Emergency Responder and Expressway (70%)

  • Establish and maintain the physical and logical architecture of all voice components

  • Establish and maintain dial peers, dial plans, SIP and PSTN trunking

  • Perform basic and expert level administration on voice stack/environment

  • Diagnose and resolve complex configuration and troubleshooting issues within a multi-vendor, multi-site infrastructure

  • Ensure fail-over capabilities between critical operational components and data centers

  • Create and maintain documentation on process/procedure related to voice/network design, monitoring, security and disaster recovery (10%)

  • Ensure all topology, technology solutions, team and individual work flow is documented and updated regularly

  • Establish and maintain technical standards and configurations

  • Document and perform change requests/management as necessary

  • Establish, monitor, evaluate, and report key performance and key risk indicators (KPIs and KRIs) to provide leadership with visibility into the effectiveness of the Voice Infrastructure (10%)

  • Monitors operations to identify performance and capacity issues

  • Measures volume and performance of voice traffic

  • Identifies utilization and performance issues;

  • Develops plans and implements new technologies and services to satisfy capacity and performance requirements

  • Leadership Responsibilities (10%)

  • Provide technical guidance or training to mid-level and junior staff

  • Handle escalations, resolve issues for mid-level and junior staff.


  • Cisco Certified Network Professional (CCNP Voice/Collaboration) required.

  • Cisco Certified Internetwork Expert (CCIE Voice/Collaboration) is a plus

  • Certified Information Systems Security Professional (CISSP) is a plus

Level of Education

  • Bachelor's degree in business, information systems or related field.

Years of Experience

  • 10+ years of experience in Voice Design or Voice Engineering

Type of Experience

  • 7 or more years of experience administering complex voice environments

  • 5 or more years of experience configuring Cisco IOS

  • 5 or more years of experience with Layer 2/3 and VOIP protocols

  • Previous healthcare experience is a plus

Minimum Knowledge, Skills, and Abilities (KSA)

  • Strong proficiency with dial peers, dial plans, Cisco Expressway, SIP Trunking, CUBE, and RTMT logs

  • Strong proficiency with PSTN, VOIP, T1/PRI, ISDN, SIP, H.323, MGCP and VMware

  • Strong proficiency with CUCM, Unity, Cisco Emergency Responder, IM & Presence

  • Strong knowledge of TCP/IP network protocols (e.g. SSH, HTTP(S), SMTP, etc), other than those above, and their proper operation

  • Strong knowledge of technologies related to SD-WAN, MPLS, QoS, VRF's, and Traffic Engineering

  • Genesys Interactive Intelligence Contact Center (ININ) experience a plus

  • Ability to troubleshoot using packet capture, data analysis and other common means and to suggest and/or implement configuration changes to correct issues and maximize performance.


Join one of the fastest-growing healthcare teams in Chicagoland and experience what superior care and innovation is all about. DuPage Medical Group is the largest independent, multi-specialty physician group in the state, providing physician-directed healthcare focused on quality, efficiency and access. Our team is comprised of more than 700 experienced physicians and 5,500 dynamic individuals who work collaboratively to transform healthcare for the thousands of patients we serve each day. We seek candidates who can help fulfill our mission to enhance the well-being of the patients we serve by providing the highest quality medical care available.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Network Engineer

Apex Systems

Posted 7 days ago

VIEW JOBS 10/10/2019 12:00:00 AM 2020-01-08T00:00 Job Description Job #: 1002649 Full time employment Role Title: Network Engineer Location: Lisle, IL Contact: Casey, [ Link Removed ] Job Requirements: Job Description Work Experience/ Skills REQUIRED * Operational upgrades, troubleshooting, network monitoring, network analysis, and process improvement * Resolution of various network related trouble tickets * Work with Networking teams to perform various administration tasks such site decommissions, updating of network monitoring tools and monitoring * Collaborate with multiple technology disciplines and service towers including server computing, storage, database, cloud, and application developers * Monitor 600+ network interfaces and 11,000 total monitored devices, domestic and international via a network performance monitoring solution. * Deep knowledge with enterprise / managed service provider network solutions including Local Area Network (LAN), different Wide Area Network (WAN), Wireless (WLAN), and Virtual Private Networks (VPN) technologies. * Practical experience with all common transport and routing protocols with a specific emphasis on BGP and OSPF being desirable. * Experience working with complex enterprise WAN environments, including the following topologies and protocols: BGP with route reflector, OSPF, MPLS, GRE, IPSec, and WAN Acceleration. * Strong knowledge of Cisco IOS, familiarity with the Cisco product line, Cisco ISE, Radius, and TACACS. * Knowledge of network monitoring and management protocols * Excellent time management skills and the ability to multi-task * Strong analytical and troubleshooting skills. * Ability to work with minimal direction to achieve stated goals or assigned tasks. * Ability to work in and contribute to a team environment. * Excellent technical and non-technical writing skills and verbal communication skills * Candidate is required to have deep network operational knowledge to be able to very quickly assist with network operational tasks and troubleshooting. Work Experience/ Skills PREFERRED Education REQUIRED * More than 10 years networking experience * Knowledge of Software Defined WAN. * Prior experience with the administration and troubleshooting of large enterprise networks or large managed service provider network. Will there be remote work: No Please include a detailed description of the contractor's work schedule: Monday Tuesday Wednesday Thursday Friday Saturday Sunday x x x x x Will the role include: * Travel – 10% Additional Details: Candidate is required to have deep network operational knowledge to be able to very quickly assist with network operational tasks and troubleshooting EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [ Phone number blocked ] -6178. Apex Systems Lisle IL

Senior Network Engineer-Voice

Dupage Medical Group