Zensar Technologies Inc. San Diego , CA 92101
L3 Support Engineer:
Should be passionate about driving innovation and have demonstrated success with large scale business projects. Enjoy partnering with internal teams and providing operational direction and support in close collaboration with management and key stakeholders.
Design, install, configure, document and maintain internal network infrastructure.
Troubleshoot and repair network-related problems collaborating with IT operations team, third parties and key stakeholders.
Ensure that network links and equipment are properly monitored and that alerts are addressed in a timely manner.
Collaborate with IT and Information Security to establish, monitor and enforce network access policies.
Create and satisfy stringent SLAs associated with Internet Connectivity, Wide Area Network, VPN Connectivity, and Wireless Connectivity.
Set up, configure, and test Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.
Perform client consultation: plan, design, implement, and support the voice infrastructure
Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions
Create, maintain and improve documents supporting IT network processes and procedures.
Plan, test and respond to Business Continuity and Disaster Recovery events.
Actively participate in scheduled Off-Hour Operations, Weekend Work and On-Call Rotation Shifts to provide 24 x 7 support.
Implementation and Troubleshooting of, Multi-layer switches, ISR/ASR routers and wireless networks
Implementation and Troubleshooting of, WAN Optimizers, Load Balancers, firewalls, DNS/DHCP and VPN Gateways
Implementation and Troubleshooting of monitoring tools like Solarwinds
Maintaining Documentation Creating and maintaining SOPs/CMDBs/KEDBs/Run Books
IT Service Management Good understanding of ITIL best practices
Monitoring Tools - Integration of Network monitoring tools (e.g. Solarwinds ) with ITSM dashboards (preferably ServiceNow)
IT Service Management Good understanding of ITIL best practices and SLAs
Identity and Access Management Implementation and troubleshooting of Cisco ACS, Cisco ISE, BYoD, Network Admission control
8+ years experience as an IT Network Engineer.
High level of proficiency in the following routing protocols: RIP, OSPF, EIGRP and BGP.
Expert level knowledge with Routers, Switches, and Firewalls.
Expert level understanding of TCP/IP, including; DNS and DHCP.
Hands-on experience with Cisco network equipment.
Experience in Cisco PBX and/or Call Center systems engineering experience
Experience with router configuration, knowledge of voice mail, unified messaging, ACD and IVR systems
Strong performance tuning (QoS) and capacity planning, traffic analyzation experience.
Experience with monitoring solutions such as Solarwinds
Working Knowledge of wireless technology using Ruckus or equivalent service provider
Proven track record identifying and championing appropriate new technologies; ability to quickly adapt changes
A self-starter who can prioritize work in a fast-paced and dynamic tech environment.
A team player who can collaborate across all departments and with all levels.
Must possess good analytical problem solving and troubleshooting skills.
Bachelors Degree in Computer Science, Information Systems or equivalent experience.
Experience at multinational corporation dealing with network service providers
Professional level Cisco Networks Data/Voice certification (e.g. CCNP, CCNA, CCVP, CCDP or CCIE)
Ability to design and implement LAN/WAN using MPLS or Metro Ethernet
Automation and scripting
L3 Network Engineer Required Fulltime