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Duties are listed in order of greatest importance. The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.
Assists with planning, installing, and maintaining of networking systems to support video conference systems including video conference endpoints, bridge systems, control software and audiovisual hardware and provides monitoring and technical support to resolve complex video conference issues that occur at any site.
Lead the installation, administration and support of network systems and services (routing, switching, firewalls, and intrusion detection) in a heterogeneous environment, including a highly available Internet service delivery across multiple data centers and sites.
Maintain technical expertise in all areas of network infrastructure hardware and software including routers, switches, multiplexers, firewalls, hubs, bridges, gateways, wireless, telephony, telepresence, video, mobile computing, manufacturing site IT network devices and related equipment.
Plan for equipment replacements and upgrades, and works with colleagues at other Haemonetics sites to ensure consistency and interoperability of systems.
Address problems and issues that have impacts on online services for business units.
Develop and manage appropriate infrastructure network documentation, including operational and maintenance instructions either directly or through service providers.
Define, document and maintain operational standards and procedures related to the network infrastructure.
Direct and manage day to day network operations, enhancements and renewal providing 24/7/365 support with a focus on creating an extraordinary end user experience.
Implement and manage global change control with 100% coverage of all devices and configurations managed by Enterprise IT.
Verify correct configuration and installation of systems and components to meet security requirements as defined by the IT security officer and industry best practices.
Provide off hours support for maintenance and scheduled shutdowns as required.
Provide ongoing monitoring of network solutions to measure performance against business SLAs or internally established objectives.
Work with third-party vendors in support of the network infrastructure services, driving continuous improvement and SLA/OLA management.
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