Senior Network Engineer

About Us

Located 15 miles southeast of downtown Atlanta, Clayton State University offers employees a diverse environment which fosters both professional and personal development. The university is committed to cultivating an environment of engaged, experienced-based learning, enriched by active community service. Clayton State offers multiple Bachelor and Master Degree programs which currently enrolls over 6,900 students in challenging campus and on-line courses.

The campus is situated just 20 minutes from downtown Atlanta on 214 beautiful acres, making access to the metropolitan area a breeze. We've been named a Top Workplace in Atlanta by the Atlanta-Journal Constitution for six consecutive years. And we also were named one of 79 higher education institutions across the nation in The Chronicle of Higher Education's list of 2017 Great Colleges to Work For.

Department Information

Information Technology and Services has embarked on a digital transformation initiative to continually improve services for faculty, staff, and students in support of the CSU mission to be the leading institution of higher education in the South Atlanta Crescent region. The ITS vision aligns strategy, business, and services; empowers cross-functional teamwork; embraces best practices; and promotes innovation, excellence, agility, and efficiency. To achieve this vision, ITS is committed to providing a modern technology infrastructure that is resilient and continuously delivers the performance necessary to meet the demands of all our stakeholders.

The ITS organization is committed to delivering secure and innovative IT services, core to the mission of CSU. ITS values accountability, excellence, and commitment to exceptional customer experience. The ITS team is a trusted partner in shaping an environment of innovation and service excellence for the University.

Job Summary

The Clayton State University Information Technology and Services team is seeking a Senior Network Engineer with a commitment to service excellence to join its Infrastructure team. In this role, you will assist in the design, installation, and support of the overall University network. The Senior Network Engineer position reports directly to the Enterprise Infrastructure Architect.

Responsibilities

• Assist in the design, installation, and configuration of network equipment, such as routers, switches, wireless controllers/access points, and firewalls.

• Evaluate and implement products and platforms to provide cost-effective solutions that meet architectural and business requirements while ensuring the latest industry capabilities.

• Maintain and troubleshoot structured cabling systems, including fiber optic and copper cable networks, patch panels, and connectors.

• Monitor the performance of the University's communication systems, including network traffic, system capacity, and utilization levels.

• Maintain documentation of the network and communications infrastructure, including diagrams, inventory, and network configurations.

• Perform routine system administration tasks such as installing system updates, replacing hardware, and monitoring system performance.

• Diagnose and resolve problems with the organization's network and communications systems, such as network outages, equipment malfunctions, and connectivity issues.

• Ensure the organization's network and communications systems are secure and comply with security policies and compliance regulations. Participate in disaster recovery planning, exercises, and testing.

• Generate reports on the performance and status of the organization's systems, including network uptime and system utilization.

• Assist with projects, including planning, design, and implementation

• Perform other related duties as required

Required Qualifications

• Bachelor's degree in a relevant field such as computer science, computer information systems, etc., or equivalent combination of education, training, and experience.

• Minimum 5+ years working in network engineering or network architectural roles within the IT industry

Knowledge, Skills, & Abilities

• Strong knowledge of network protocols, standards, and security measures

• Hands-on experience with Extreme Network (or equivalent) router/switch configurations and troubleshooting

• Hands-on experience with Extreme Network (or equivalent) wireless access points

• Hands-on experience with Palo Alto (or equivalent) firewalls

• Strong working knowledge of VOIP communication systems (i.e., Microsoft Teams Telephony)

• Ability to troubleshoot, diagnose and repair network communication issues in an effective and efficient manner

• Knowledge of service management principles (i.e., ITIL) and security frameworks (i.e., NIST)

• Ability to interpret building schematics and specifications

• Professional verbal and written communications

• Strong soft skills and ability to communicate openly

• Microsoft Visio or equivalent

• ServiceNow or equivalent

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Clayton State University, as determined by Clayton State University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Clayton State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy of the University to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Clayton State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Clayton State University Office of Human Resources at (678) 466-4230. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at: (678) 466-5445.

Other Information

• Generally, Monday through Friday, 8AM to 5PM; Flexibility is provided

• Work from home eligible, Maximum two days per week

• On-call and after-hours support, as required, to ensure service continuity and affect system maintenance needs