Senior Microsoft 365 Administrator

The City of Raleigh is seeking an experienced Microsoft 365 (M365) Administrator to oversee the configuration, deployment, maintenance, and optimization of our organization's M365 environment. This role requires a deep understanding of M365 services, including Exchange Online, SharePoint Online, Teams, and related technologies. The City of Raleigh continues to grow its investment in both M365 and the Microsoft Azure ecosystem. The ideal candidate will have a proven track record of implementing and managing complex M365 deployments in enterprise environments. This role is a hybrid position, offering remote work two days a week. Three days of work will be on site in our city's Central Communication Center.

M365 Deployment and Configuration

• Design, plan, and implement M365 solutions to meet the organization's business needs and technical requirements.

• Configure and customize M365 services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, and Office 365 applications.

• Implement security and compliance features such as data loss prevention (DLP), conditional access, and information protection policies.

Identity and Access Management

• Manage user identities and access controls using Entra ID and M365 admin center.

• Help implement single sign-on (SSO) and multi-factor authentication (MFA) via Azure to enhance security and user experience.

• Configure role-based access control (RBAC) and privilege management to enforce least privilege access principles.

Exchange Online and Microsoft Teams

• Administer Exchange Online, including mailbox management, distribution lists, mail flow rules, and message hygiene settings.

• Configure and manage Microsoft Teams for collaboration, including channels, meetings, chat, and integration with other M365 services.

• Optimize SharePoint Online sites and libraries for document lifecycle management, version control, and collaboration workflows.

Data Management and Governance

• Implement data governance policies and retention labels to classify, protect, and manage data across M365 workloads.

• Monitor data usage and storage consumption, optimizing resources and addressing potential compliance risks.

• Collaborate with stakeholders to define and enforce information lifecycle management (ILM) policies and procedures.

Monitoring and Troubleshooting

• Monitor the health and performance of M365 services using built-in tools and third-party monitoring solutions.

• Troubleshoot and resolve technical issues related to M365 services, collaborating with Microsoft support as needed.

• Perform root cause analysis of incidents and implement preventive measures to minimize future disruptions.

User Training and Support

• Provide training and support to end-users on M365 applications and features, promoting best practices for productivity and collaboration.

• Develop and maintain self-service resources such as knowledge base articles, FAQs, and video tutorials.

• Assist with user onboarding and offboarding processes, ensuring a seamless transition of access and data.

Continuous Improvement and Innovation

• Stay current with M365 updates, releases, and roadmap announcements, evaluating new features and capabilities for adoption.

• Identify opportunities to utilize the Power Platform for process automation, workflow optimization, and cost reduction within the M365 environment.

• Engage with stakeholders to gather feedback, prioritize enhancements, and drive continuous improvement initiatives

Education and Experience

Bachelor's degree in information technology or directly related field, five years of professional experience related to assignment and two years of supervisory experience.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field. 

• 3-5 years of experience as a M365 Administrator or similar role in an enterprise environment.

• Strong familiarity with the Information Technology Infrastructure Library (ITIL) process, including change management and IT service management.

• Proficiency in PowerShell scripting for automation and management of M365 environments.

• Experience with M365 security and compliance features, such as DLP, information protection, and audit logging.

• Relevant Microsoft or cloud certifications, such as MS-900, MS-102.

• Experience in the Azure environment for both government and commercial tenants.

• Familiarity with Intune, SCCM, or Endpoint Manager for application and device management. 

Knowledge of:

• Supervisory principles, practices and techniques.

• Practices and methods of coaching and leading the work of others.

• Techniques and methods for organizing, prioritizing, assigning and monitoring work.

• Principles and practices of information technology management.

• Project management principles and practices.

• Principles and practices of program administration and management.

• Best practices, trends and emerging technologies.

• Principles and methods of qualitative and quantitative research.

• Principles and applications of critical thinking and analysis.

• Principles and practices of budget development and administration.

• Principles and practices of procurement.

• Principles and practices of group facilitation and building consensus.

• Applicable federal, state and local laws, codes, regulations (based on assignment).

• Customer service principles.

• Specialized equipment relevant to area of assignment.

• Modern office technology.

Skill In:

• Supervising and evaluating staff performance.

• Training and coaching staff.

• Overseeing the implementation and adherence to quality assurance and standards.

• Providing project management, organization and logistics coordination.

• Interpreting, monitoring and reporting financial information and statistics.

• Providing consultation and serving as a department liaison and subject matter expert.

• Monitoring compliance with applicable plans, standards, regulations and contracts.

• Identifying engineering-related deficiencies and implementing solutions.

• Researching industry trends, solutions and best practices.

• Reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data.

• Exercising political acumen, tact and diplomacy.

• Managing and overseeing information technology projects, processes and functional operations.

• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).

• Providing customer service.

• Utilizing a computer and relevant software applications.

• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

ADA and Other Requirements:

Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work:

Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions:

Work is routinely performed in an indoor, office environment.

Note:

This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.