Senior Member Service Center Representative II

Redwood Credit Union is a not-for-profit financial institution that believes in people over profits. Our mission is to passionately serve the best interests of our Members, team members, and communities. Sticking to that vision has made us one of the most loved financial partners in the many communities we serve. In fact, RCU is the 8th largest credit union in California-and growing. Due to this growth, we recently completed construction on our new, 8-acre campus in Napa and are ready to welcome more than 500 valued team members!

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

If this sounds like a place you'd like to be, we're eager to meet you!

Being a Senior Member Service Representative starts by building relationships that are founded on people, cooperation, service and trust - and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: "To passionately serve the best interest of our members, employees, and communities."

Knowledge, Skills and Abilities

Excellent written and verbal communication skills.

Thorough knowledge of financial institution products and services, including loans.

Demonstrated expert ability to solve problems of varying complexity independently with minimal supervision.

Thorough knowledge of financial institutions operational policies and procedures.

Expert ability to use/access knowledgebase or online manuals to gather information for problem.

Highly skilled in the operation of Microsoft Word, PowerPoint, internet and intranet "point and click" applications including experience in widely used browsers (i.e., Internet Explorer, Firefox, and Google Chrome).

Expert ability to effectively review written requests and respond within established deadlines.

Your primary duties as a Senior Member Service Representative are to help branch management lead the day-to-day operations within a branch environment. In addition to leading teams and coaching branch staff, assisting in the handling of difficult situations with the utmost professionalism and tact. You will also be responsible for deepening credit union relationships through expanded services and service channels, opening accounts for both new and existing Members, and helping Members with their borrowing needs. We love to help our members succeed, and it starts by hiring people impassioned by serving the best interests of others!

Compensation: Base starting range: $30.00 to $38.00 per hour commensurate with experience. (This position also eligible for an 8% call center differential)

Redwood Credit Union offers a robust benefits package to our eligible employees including:

• Competitive medical, dental, and vision insurance, mental health offerings

• Employee performance incentive plan

• Salary Advancement- Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks-

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!

Why work for Redwood Credit Union?

• Local financial institution, providing unparalleled service since 1950

• Recognized by Newsweek as one of "America's Best Credit Unions 2024"

• Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

• Voted Best Places to Work in the North Bay 18 years in a row

• World-class employee engagement scores

• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

• Recognized by Forbes as one of "America's Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer