Responsibilities encompass the daily routine operations of the Core Hematology Laboratory; immediate supervision of Hematology Technologists; coordination of work to provide service on assigned shift; monitoring of test procedures and test results to ensure conformance to laboratory quality control criteria and hospital/department policies and procedures. Confers with hospital staff on patients regarding any concerns they might have. Ensures that the space in Core Hematology is consistently maintained in a hygienically safe and functional condition; recordkeeping and submission of reports as required by the Technical Director; functioning as one of the principle hematology technologists.
Provides immediate supervision to technical staff and assures accomplishment of routine laboratory functions; may assist in scheduling work hours and arranging for adequate coverage on assigned shift. Assigns, reviews, and checks work for completeness, accuracy, timeliness, and conformance to established standards. Provides input to supervisors regarding employee performance, recommending and taking corrective action, as appropriate; resolves routine employee problems.
Oversees all quality control procedures. Performs routine controls on instruments.
Performs crossover studies (lot to lot reagent/control changes). Performs quality surveillance and checks initial competencies of Core Hematology Technologists. Provides initial and continuing technical training to medical technologists in the different areas of the Core Hematology Lab. Provides additional technical training to residents, students, as necessary.
Maintains all records for quality assurance and OSHA standards. Performs routine maintenance on instruments and troubleshoots instrument malfunctions. Performs special projects and helps with new instrument evaluations, as required.
Follows all safety (including infection control and hazardous material) policies and procedures. Notifies supervisor of unsafe conditions.
Successfully participates in safety education and competency activities. Recommends appropriate policy and procedures to ensure a safe working environment. Responds to and resolves all unsafe conditions.
Assists technologists with more difficult analyses, interprets results, and performs unusual or complicated tests. Performs special tests and/or stains when required.
Operates computer terminal to enter and retrieve pertinent laboratory reports; corrects inaccurate laboratory data. Troubleshoots any problems that may arise with computer program. Performs minor maintenance on computer terminals, as necessary; notifies the Computer Help Desk of major malfunctions or problems.
Maintains close liaison with other laboratory sections and hospital staff to provide coordination of activities which affect patient care. Functions as resource person for medical and nursing staff in regard to diagnostic testing.
Interprets abnormal results and guides techs as to which tests should be performed next.
Maintains equipment and work area in safe and functional condition at all times.
Prioritizes laboratory work in accordance with hospital/department requirements.
Independently performs special procedures in Special Hematology.
Attends workshops and seminars to update knowledge of both technical and managerial topics.
Assists lab leadership with:
Orientation, competency assessment and training of new personnel in all lab areas.
Lab policy/procedure updates
New test/technology/LIS validations and upgrades
Shift assignments and/or staffing schedules
Implementation of changes to meet regulatory compliance
Report all issues and QC failures to Supervisor, as appropriate.
Addresses all service complaints from all customers, patients, medical and lab staff; work with lab leadership to formulate appropriate response.
Performs bench testing up to 80% of the time.
Responsible for lab startup on each shift. Responsible for sending peer QC data and other ILQC results for evaluation. Functions as acting supervisor on weekend, holiday, night and evening shifts when no supervisor is on site.
Recommends updates in reviewing/editing the laboratory procedure manual.
Responsible for clinical results of all age groups.
Massachusetts General Hospital