Senior Medical Information Associate

Astellas Pharma US, Inc. Northbrook , IL 60062

Posted 2 months ago

Developing innovative therapies is one of the most challenging, most essential and personally rewarding fields in science. This is the most exciting time to be a part of Astellas, a company with a uniquely collaborative and patient-focused culture.

There's something special about working at Astellas. It's reflected in our focus on the people we serve, the way we treat each other and the results we achieve together as a company.

Astellas is announcing a Senior Medical Information Associate opportunity in Northbrook, IL.

Purpose & Scope:

This area has direct impact on customer service, including the provision of medical information for Astellas products in response to unsolicited requests from both healthcare professionals and patients/care givers within the Medical Affairs Americas (MAA) region and conducting quality assurance (QA) review of materials within Medical Affairs area of responsibility.

Essential Job Responsibilities:

  • Document all inquiries for medical information in the Global Medical Information Database (GMID)

  • Reply to inquiries using standard response documents as appropriate

  • Collaborate with Medical Information Subject Matter Experts (SMEs) to develop new and revised standard response documents; when no standard response document exists, drafts custom response document

  • Communicate any trends or issues to Medical Information SMEs

  • Report potential adverse events and potential product complaints per Astellas policy and established processes

  • Verify Medical Information Request Forms (MIRFs) from the field sales force are unsolicited per applicable country requirements

  • Remotely respond to after-hours emergency/on-call requests (approximately 2 months/year)

  • Conduct QA review for non-promotional medical materials and/or standard/custom response documents, as assigned

  • Assist in departmental projects, generate/analyze reports, participate in new team member on-boarding, and represent Medical Information on committees (e.g., Astellas new hire training, Medical Information orientation, new process development), as assigned

  • Represent Astellas at medical meetings/conferences as assigned

Quantitative Dimensions:

  • Fulfillment of unsolicited medical information inquiries, completion of QA review tasks as assigned and potential adverse event reporting per Astellas policy and established processes

  • Handling proportional number of 1500 inquiries per month (FY17 metrics)



  • Healthcare professional with a Bachelor's Degree or higher (e.g. pharmacist or nurse)

  • Basic knowledge of the advantages and disadvantages of available medical references and online literature searching

  • Excellent organizational skills and the ability to prioritize and multitask

  • Excellent oral and written communication skills; basic negotiation skills

  • Excellent computer/technical skills with proficiency in the Microsoft Office Suite (e.g., Word, Excel, PowerPoint, etc.)

  • Ability to work in a team/matrix environment

  • Some travel may be required


  • At least one year clinical practice experience or one year pharmaceutical industry experience

  • Drug Information or call center experience

  • Bilingual (Spanish/English) -- oral and written fluency in medical context

  • LI-CH1

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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Senior Medical Information Associate

Astellas Pharma US, Inc.