Unitedhealth Group Inc. New Orleans , LA 70130
Posted 2 weeks ago
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
identify care needs
symptoms/issues) in order to identify potential needed services
answer questions; provide resources; distribute surveys to patients to gather information)
motor vehicle; wheelchair; stretcher)
laboratory; transportation)
Demonstrate understanding of relevant state and/or federal policies, regulations (e.g., HIPAA), and scope of practice
Demonstrate understanding of internal company/department-specific protocols, procedures, policies, and workflows
Demonstrate fundamental knowledge of various relevant insurance programs/products (e.g., HPN; United Healthcare; Medicare; Medicaid)
Demonstrate understanding of relevant computer systems (e.g., scheduling; practice management; records management;
claims/billing)
vendors, and fleet)
Assess customer/patient understanding (e.g., ask questions) in order to determine what clinical services information (e.g., medical; dietary; transportation) to communicate
problems/capabilities; resource limitations; staffing availability)
Educate patients on relevant self-care procedures
Demonstrate understanding of department-specific business continuity plans
Identify and utilize relevant emergency contact information (e.g., 311/911)
Demonstrate understanding of emergency response procedures (e.g., One Breath process; pandemic response procedures;
utilizing appropriate chain of command)
Test/review event/crisis management procedures and protocols to ensure effective operation
Monitor/maintain relevant training and certifications related to event/crisis management procedures and protocols (e.g. ULearn; CPR; ACLS)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High school education or equivalent experience
Current BLS at time of hire or within 30 days of hire
5+ years of Medical Assistant experience
Intermediate Word, Excel, and Outlook skills
Knowledge of medical terminology
Preferred Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Unitedhealth Group Inc.