Senior Marketplace Manager

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub-with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands - including Bosch, Nestlé, Stance, TUMI, and Panasonic - rely on the company's e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces.

The Senior Marketplace Manager leads all aspects of Pattern brand partner go-to-market strategies. If you are great at nurturing partner relationships, developing and executing business plans, supporting a team of ecommerce professionals, and increasing operational efficiencies, we want you to apply! These efforts extend across a variety of domestic marketplaces such as Walmart, Target, eBay, Macy's, Kohls, TikTok Shop and other marketplaces in the Americas such as Amazon Canada, Amazon Mexico, Mercado Libre, Walmart Canada & Walmart Mexico.

This is a full time role that works a hybrid schedule (M/W/Th in-office each week) based in Lehi, Utah.

Frequently Asked Questions

What is a day in the life of a Senior Marketplace Manager?

• Develop and implement comprehensive go-to-market strategies for Pattern brand partners across various selling platforms. Examples of these marketplaces are: Walmart, Target, eBay, Macy's, Kohls, and TikTok Shop as well as other marketplaces in the Americas such as Amazon Canada, Amazon Mexico and Mercado Libre, Walmart Canada & Walmart Mexico

• Cultivate and maintain strong relationships with brand partners and/or marketplace partners, serving as the primary point of contact and ensuring alignment with their business objectives and growth goals

• Collaborate cross-functionally with internal teams such as brand management, product, advertising, marketing, sales, operations, and finance to coordinate efforts and maximize marketplace opportunities

• Analyze marketplace data and trends to identify opportunities for growth, optimization, and expansion into new channels or regions

• Develop and execute business plans tailored to each marketplace platform, leveraging insights and best practices to drive sales, increase visibility, and enhance brand presence

• Drive operational efficiencies through process improvements, automation, and strategic resource allocation, ensuring smooth and scalable operations across all marketplace channels

What do I need to thrive in this role?

• Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field.

• Minimum of 5 years of experience in e-commerce, marketplace management, or related roles

• Proven track record of success in driving sales and growth on platforms such as Amazon, Walmart, and Target, with extra preference given to Walmart (though any marketplace experience is a plus)

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders at all levels of the organization

• Analytical mindset with proficiency in data analysis tools and techniques, able to translate insights into actionable strategies and recommendations

• Deep understanding of marketplace dynamics, trends, and best practices, with the ability to adapt quickly to changes in the e-commerce landscape

• High level of attention to detail and organization to manage multiple projects simultaneously

• Proven ability to develop and execute comprehensive go-to-market strategies, including business planning, partner relationship management, and performance optimization across multiple platforms and channels

What does high performance look like?

• You follow through with all assignments in a timely manner

• You give 100% to all tasks and projects you are given

• You actively comment and participate in group collaborations

• You will take full ownership of your projects and follow through to completion

• You identify gaps in current processes and take initiative to improve them

What is my potential for career growth?

This role is a great way to contribute to Pattern's ecommerce offerings and lead a team of professionals. The Senior Marketplace Manager position is a great lead-in to Associate Director and Director of Marketplaces roles at Pattern.

What is the team like?

You will work with other Senior Marketplace Managers and be supervised by the Director of Marketplaces. This team is data driven and results oriented. You will collaborate regularly with members of your team and with the marketplace business units at Walmart (US, Canada, Mexico), Amazon (Canada, Mexico, Brazil) Target, eBay, Kohls, Macy's, Mercado Libre and more. Ideas and input are encouraged from all members.

Sounds great! What's the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern's talent acquisition team

• Video interview with the hiring manager

• Video interview with the Associate Director of Marketplaces

• Video interview with an additional member of the team

• Professional reference checks

• Executive review

• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• Be ready to talk about how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner obsessed at Pattern

• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Unlimited PTO

• Paid Holidays

• Onsite Fitness Center

• Company Paid Life Insurance

• Casual Dress Code

• Competitive Pay

• Health, Vision, and Dental Insurance

• 401(k)

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.