Senior Market Research Partner

Citizens Financial Group, Inc. Dedham , MA 02027

Posted 7 days ago

Description

The Senior Market Research Partner, Research Center of Excellence is an exciting opportunity to focus on building a world class research center and driving customer-centric thought leadership across Citizens Bank. Reporting to the Senior Vice President, Head of Research Center of Excellence, this individual will be chartered with working with multiple, complex data sets and translating those into strategic, actionable insights that help drive the business . This expert leader will have a hands-on approach in building models to help us better understand and serve our customers.

S/he will be in charge of engaging the organization in managing customer data and information, revenue, and profit, as well as creating a persistent focus on the customer in the actions the company takes. S/he will drive the organization to work together for optimum customer experience delivery and represent the very best of the Citizens Bank experience to our customers and business partners.

Primary responsibilities include:

  • Analysis of customer, complaint, survey, industry, and root cause to understand macro trends in the customer experience across listening posts
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Senior Market Research Partner

Citizens Financial Group, Inc.