Senior Manager-Sales Operations

Verizon Communications Orangeburg , NY 10962

Posted 6 months ago

What you'll be doing...

The Senior Manager of Indirect Channels in VBG is responsible for leading the sales enablement team to develop and manage all channel development and sales enablement activities for our wireless channel programs. The senior manager shouldestablish strategic relationships with existing, newand prospective partners to enable successful channel models that promote Verizon Wireless as the market leader in the industry. This individual should play an active role in leading channel strategy and enablement for the channel sales teams and partner ecosystem.


  • Responsible for developing strategies to drive revenue, profitability and growth through indirect business channels

  • Develop leadership capacity of team with the ability to adapt to change and operate in a dynamic, demanding environment while maintaining a culture of high performance

  • Ensure sales team receives appropriate support to scale growth through partner channels

  • Develop, implement and maintain channel tools required to achieve targets and operational efficiency

  • Effectively manage and coordinate projects across organization

Channel development

  • Lead efforts to fulfill contracts and support multiple channel models by working with key functional groups including IT, Finance, Legal, Sourcing, Product, Operations, Marketing, and Customer Service teams as well as third party vendors for services.

  • Ensure all internal departments have fulfilled responsibilities to enable partners to fulfill products and solutions to our customers.

  • Work with sales and partners to develop and implement strategic sales plans to further penetrate the market and scale more effectively to drive revenue growth.

  • Initiates and coordinates development of business plans to penetrate new markets and increase penetration Across existing channel programs.

Sales enablement

  • lead wirelesschannel communications (internal/ external), channel event management, system and tool enablement, channel marketing enablement, and triage partner commission discrepancy and customer escalations.

  • Continuously update technical acumen of solutions, services, industry trends and the competitive dynamics of the marketplace.

  • Participate in training opportunities on products and services and represent company at channel trade events to promote Verizon.

  • Optimize systems andtools to effectively support, automate and maximize effectiveness for both Verizon channel sales and partner teams.

  • provide meaningful reporting capabilities across all channel programs and manage program profitability.

  • Control expenses to meet budget guidelines while adhering to all company policies, procedures and business ethics codes.

What we're looking for...

You'll need to have:

  • Bachelor degree preferred or equivalent work experience required

  • 6 years of relevant work experience.

  • 6 + years wireless experience; 3+ years of sales support management

  • Ability to resolve internal & external customer escalations

  • Proficiency in Microsoft Office.

  • Strong analytical and problem solving skills.

Even better if you have:

  • A Master's degree

  • RSS knowledge preferred

  • Maintain key stakeholder relationships with internal and external customers

  • Ability to be flexible and work in a high-energy, dynamic and sometimes unstructured environment

  • Excellent analytical/problem-solving skills

  • 3-5+Years experiencesupporting large customers.

When you join Verizon...

You'll have the power to go beyond doing the work that's transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you'll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we'll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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Senior Manager-Sales Operations

Verizon Communications