Senior Manager Volunteer Services SBC (South Bay Community)

Providence Health & Services Torrance , CA 90501

Posted 1 week ago

Providence is calling a Senior Manager Volunteer Services SBC (South Bay Community) (Full-Time/Day Shift) to Providence Little Company of Mary Medical Center Torrance in Torrance, CA.

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We are seeking a Senior Manager Volunteer Services SBC (South Bay Community) who will direct and manage the operations, administration, on-boarding and annual compliance of the departments of Volunteer Services in the South Bay including Auxiliary, IN-Service, Youth Volunteers, Gift Shop, NODA, Pet Therapy, and other programs at Little Company of Mary Hospital Torrance and Little Company of Mary Hospital San Pedro. Assure compliance with all state and federal laws and other regulatory requirements. Manage contract and operational needs for Love on 4 Paws pet therapy program.

In this position you will:

  • Plan, organize and direct volunteer programs for each department/area; develops and maintains new programs and services, reviews departmental performance ensuring compliance with established service standards; affects changes as may be identified through department supervisors and Risk Management. Enhance the LCMH Mission and its philosophy through the assistance and efforts of the volunteers and staff.

  • Develop and manage finances/budget including revenue generating and non-revenue generating departmental budgets including volunteer services, auxiliary and gift shop for PLCM San Pedro and Torrance.

  • Manage onboarding and required annual regulatory compliance, tracking, and reporting for contractors and volunteers in relationship to caregiver health, state, county and Joint Commission requirements including annual flu shot and TB screenings. Maintain appropriate records and ensure department's compliance with all personnel, organizational, accrediting and licensure standards, and with state and federal laws.

  • Prioritize and direct implementation of short and long term goals for the Auxiliary and Volunteer Services to support hospital fiscal objectives. Establishes priorities on an annual basis directed at level of volunteer services within the organization. Schedule employees and volunteers in the most effective and efficient manner to meet the needs of the department, customers, and health system.

  • Develop leadership within the Auxiliary to assure effective growth and coordination of Auxiliary activities. Manage Auxiliary Board meetings.

  • Comply with hospital and department standards, including but not limited to safety, infection control, performance improvement, confidentiality, staff education and competencies.

  • Develop written guidelines, policies, procedures and service descriptions for volunteers, ensuring compliance with medical centers policies as well as with local, state, and federal laws.

  • Develop and guide effective volunteer recruitment and retention plans to assure available and quality volunteer resources. Define/implement strategies to recruit and retain volunteers.

  • Operating as a stand alone entity, manage, track and report all volunteer onboarding, orientation, educational, regulatory and annual HR and Caregiver Health required compliance including flu shot and annual TB screenings.

  • Maintain collaborative working relationships with hospital departments and work with leadership to identify needs and develop department specific volunteer programs.

  • Conduct background and reference checks on all applicants including required monthly OIG reporting.

  • Manage San Pedro and Torrance volunteer website content and online applications.

  • Meet daily productivity standards as defined by Executive Leadership and analyze budget variances monthly, reconcile accounts, and adjust resources accordingly.

  • Develop, direct and lead volunteer orientation and training sessions; and continuing education for volunteers on basic competencies and mandatory compliance.

  • Develops and manage volunteer database, volunteer attendance records, and heath clearance records providing volunteers with documentation of hours and service letters as requested.

  • Manage all volunteers and staff performance and behavioral issues in accordance with Human Resources policies. Counsel volunteers ensuring adherence to core values, policy and practice.

  • Develop and maintain volunteer award/recognition program, plan volunteer recognition ceremony and annual Volunteer Week events.

  • Support the Patient Experience/Service Excellence initiatives of PLC within the Volunteer Departments.

  • Leadership/Supervision:

  • Supervise employed staff, contractors, volunteers, Information desk and Gift Shop.

  • Documentation/Information Management:

  • Accurately compile and forward yearly reports to Board of Directors, Administration, Foundation, and Caregiver Health.

  • Review scheduling of volunteers to make sure schedules are kept up to date and current.

  • Document necessary training requirements as mandated by The Joint Commission, internal and external services.

  • Development:

  • Attend hospital meetings and serve on hospital committees.

  • Support professional development for staff and self through professional affiliations and through attendance of in-service programs and outside seminars and conferences.

  • Read a variety of professional journals and periodicals to keep information of new and/or current trends.

  • Performance Improvement:

  • Attend necessary meetings, reviews complaints received, follow up on trends found.

  • Participate in performance improvement committees.

  • Budgetary:

  • Work within department budgets.

  • Prepare departmental budgets for Auxiliary, volunteer services, SPH Auxiliary, and Gift Shop; submits for administrative review.

  • Continually monitors expenses.

  • Manage staffing, supplies and operations within budgetary constraints

Required qualifications for this position include:

  • Bachelor's Degree in Healthcare, social services and/or another related field or 8 years of volunteer supervisor experience

  • Three (3) years of Hospital experience

  • Five (5) years of Volunteer Supervisor experience

  • Requires working ability with personal computer hardware, Microsoft Office Suite and VSys One Volunteer Database.

  • Requires advanced communication skills and social sensitivity in order to influence the thinking of others and gain the confidence of others in difficult situations.

  • Requires the analytical abilities necessary to resolve human and departmental problems with creativity and sensitivity where no precedents are available.

  • Requires organization and ability to prioritize.

  • Must be self-motivated, self-started who requires minimal supervision.

About the hospital you will serve.

Providence Little Company of Mary Medical Center Torrance is a 436-bed non-profit hospital that has served the greater South Bay communities of Los Angeles since 1960. We have a reputation for clinical excellence and sophisticated technology while providing care with a personal, healing touch. In addition to the finest general medical, surgical and critical care services, we offer a number of specialty programs including Cardiovascular Services, Women's and Children's Health, Oncology, and Emergency Care. We are proud to be named one of the Top 50 U.S. Hospitals for Heart Care by Thomson Reuters, the only community hospital in California to receive this honor. We were one of five hospitals in the United States recognized by American Hospital Association-McKesson for leadership and innovation in quality improvement. We received The Choice Award by AAHCP for Outstanding Customer Service Delivery, and were one of 24 hospitals and health systems in the nation to receive the Premier Award for Quality by the Premier healthcare alliance. As a member of Providence Health & Services, a Catholic-sponsored healthcare ministry, we believe strongly in respecting the dignity of each person, and give special concern to the most vulnerable members of our community.

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Senior Manager Volunteer Services SBC (South Bay Community)

Providence Health & Services