Senior Manager, Visitor Experience

The Senior Manager of Visitor Experience is a key role responsible for the on-site success of a new community space in Mountain View. This role is integral in creating a welcoming atmosphere for the public, from building community relationships to managing space bookings and executing high-quality events.

We are looking for an individual to work as a member of a dedicated team of placemaking professionals who support and partner with our client (one of the world's largest tech companies) to help create best-in-class community programming and experiences. This role is required to be onsite five days per week in Mountain View.

As part of a larger operations and marketing team, the Visitor Experience Senior Manager will lead the daily programming and operations of the space, working closely with local groups, nonprofits, and small businesses on events that aim to build community.

The role requires building strong relationships with internal teams and stakeholders, being able to synthesize and socialize information successfully, and collaborating with a team of placemaking professionals. An understanding of community events and site operations will be key to success in this role. A creative, can-do attitude as well as someone who understands the inner workings of large companies, but is still at heart a community manager, would be a plus.

KEY RESPONSIBILITIES

Site & Events Management

• Manages multiple spaces at the development, including a community lounge, event space, patio, and plaza

• Leads on-site logistics for events hosted in the spaces, in collaboration with Marketing & Events Managers and with support from Community Space Managers

• Manages event space booking process in partnership with Marketing & Events managers

• Review and approve requests for event space reservations

• Leads event space booking agreement process with support from Community Space Managers ensuring all events have proper paperwork

• Conveys event space regulations to the groups reserving it

• Interface and develop relationships with property teams, including facilities, events, security, and catering

• Manage Community Space Managers and Community Space Greeters, and any other additional event staff

• Creative problem-solving for day-of event needs, including pursuit of technical support as required

• Report on programs and results to Marketing & Events team through presentations

• Manage day-to-day operations. Requires some evenings and weekends

Community Development

• Build relationships with local community groups, small businesses, and vendors to encourage booking of the space and attendance of hosted events

• Create an inclusive and supportive community space by providing a hospitable experience

• Daily interaction with the public and with community partners. Liaison with community partners and event hosts

EXPERIENCE

• A minimum of 3-5 years of experience in community space management, events, retail, mixed-use, or hospitality industries; or

• Any combination of education, training, or experience that provide the candidate with the required knowledge, skills, and abilities to perform the essential functions of the job

• Proficiency in Google Workspace and MS Office Suite tools and apps

• Communicating graphic ideas clearly and quickly

• Excellent organizational and interpersonal skills

• Ability to meet deadlines, accomplish work in order of priority, professional presentation of point of view, corporate image and flexibility in changing conditions

• Self-motivation, leadership, teamwork and collaboration

• Conflict Management Resolution

• Detail-oriented, logical, and methodical approach to problem-solving

• Exceptional written and verbal communication skills

• Responsibilities may require an adjusted work schedule, travel, overtime, and evening/weekend hours in order to meet deadlines or attend special events

BENEFITS

We offer a competitive benefits package on day 1 of employment, including:

• 17 days of PTO, 2 floating holidays, and 13 company holidays

• Company-paid employee medical, dental, vision, life insurance, and disability insurance

• Company-paid family memberships for One Medical, a membership-based primary care practice

• Pet insurance

• HSA with employer contribution

• 6% 401k match

• Company-sponsored gym memberships

• Wellness challenges and 5k/10k incentives

ABOUT JAMESTOWN

Jamestown is a global, design-focused real estate investment and management firm with a 40-year track record and a mission to transform spaces into innovation hubs and community centers. Jamestown employs more than 500 people worldwide with headquarters in Atlanta, Georgia, and Cologne, Germany, and offices in Amsterdam, Bogotá, Boston, London, Los Angeles, Madrid, New York, San Francisco, and Washington, D.C.

Current and previous projects include One Times Square and Chelsea Market in New York City, Industry City in Brooklyn, Ponce City Market in Atlanta, Ghirardelli Square in San Francisco, the Innovation and Design Buildings in Boston and Lisbon, and Groot Handelsgebouw in Rotterdam.