Senior Manager, User Experience

Overview

Senior Manager, User Experience

Overview of Position

The Senior Manager of User Experience (UX) is responsible for designing intuitive, quality products through collaboration with end users and modern software development teams. The Senior Manager - UX works closely with teams of designers to support in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams. This role requires the ability to lead managers and their teams, driving change management and process improvement. This is a full-time, salaried, exempt position

Principal Duties and Responsibilities

• Drives user experience by reviewing performance and directing work efforts of Designers to ensure products are aligned with company, stakeholder and end user priorities

• Aligns user experience efforts across products and projects

• Understands enterprise goals and KPIs to ensure value is delivered against them

• Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help design enterprise products that provide The Container Store customers and associates with an unparalleled shopping experience

• Communicates with key user and operational groups to understand business needs

• Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders

• Presents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners

• Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner

• Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise

• Reviews recommended designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities

• Develop and implement a comprehensive UX strategy that supports the company's business objectives.

• Lead, mentor, and grow a team of UX designers, researchers, and other UX professionals.

• Champion a user-centric approach across all digital touchpoints.

• Oversee the design and development of user interfaces for E-commerce, Mobile App, customer-facing channels, associate tools, and marketing assets.

• Ensure the UX design is consistent, intuitive, and enhances the overall user experience.

• Utilize user research, data analysis, and usability testing to inform design decisions.

• Collaborate with product managers, engineers, marketers, and other stakeholders to deliver cohesive and high-quality user experiences.

• Present UX strategies, designs, and research findings to senior leadership and other key stakeholders.

• Lead user research efforts to gather insights and understand user needs, behaviors, and pain points.

• Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve the UX function.

• Receives and prioritizes incoming requests from business partners and stakeholders

• Provides leadership, mentoring, and coaching to User Experience professionals

• Attracts, retains, and develops top talent

• Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback

• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs

• Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)

Experience and Skills Required

• College degree required; MBA a plus

• 7+ years of experience in UX design, with at least 3 years in a leadership role.

• Proven experience in designing for E-commerce, mobile apps, and other digital platforms.

• Strong portfolio showcasing your UX design and leadership capabilities.

• Excellent understanding of user-centered design principles and methodologies.

• Proficient in UX design tools such as Sketch, Figma, Adobe XD, InVision, etc.

• Strong analytical, problem-solving, and project management skills.

• Excellent communication and presentation skills.

• Ability to work effectively in a fast-paced, dynamic environment.

• Based in the Dallas/Ft. Worth area

• Ability to work in a constant state of alertness and in a safe manner

• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs

• Knowledge of business and passion for following trends in the industry

• Flexible, with a positive attitude and passion for knowledge

• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing

The Benefits of Working Here

Our benefits exemplify our commitment to ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include:

• Competitive Pay

• Medical/Dental/Vision Plans

• Discount: 50% on elfa, 40% on Merchandise and Gift Cards, 30% on Installation

• Paid Time Off plus Holidays

• 401(k) Retirement Plan

• Employee First Fund: providing grants to employees experiencing unforeseen emergencies

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act

Office Physical Requirements

State Specific Notices