Senior Manager, Ui-Ux Content Lead - Content Platforms & Delivery

Working with Us

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

We are seeking a highly skilled and experienced Senior Manager to join our Commercialization IT organization as the UI/UX Content Lead - Content Platforms & Delivery. In this role, you will be responsible for leading the development and execution of UI/UX strategies across our content platforms. This role will collaborate with cross-functional teams to create engaging and intuitive content solutions that enhance the overall user experience. This role will be leveraging user-center processes to facilitate effective designs and will be working with software engineers, data scientists, product, and business process owners. The ideal candidate will have a strong background in UI/UX design, understanding of the digital marketing process and excellent communication skills.

Key Responsibilities:

• Responsible for leading strategic UI/UX design with the ability to facilitate creative thinking across the commercialization content landscape

• Develop and implement a comprehensive UI/UX strategy to deliver a highly impactful experience for end users adopting GenAI content.

• Conceptualize, plan, design information architecture, wireframes, and prototypes according to requirements in a complex and evolving product area

• Lead the full design process hands-on: research, synthesis, ideation, concept creation and work with other designers to translate insights and test high-fidelity prototypes

• Collaborate with architects and engineers to ensure content is seamlessly integrated into the user interface.

• Conduct usability testing to identify areas for improvement based on user feedback.

• Contribute to research initiatives to identify meaningful and actionable user-center insights.

• Ensure design frameworks are visually appealing, accessible, and enhances the overall user experience.

• Produce final, annotated design artifacts and solutions that can be clearly articulated to engineers

• Think creatively and strategically about the end-to-end user experience, ease of use, and effectiveness.

• Work closely with enterprise UX and accessibility teams to ensure collaboration and consistency across product and business areas

• Understand product roadmaps that contribute to long-term and short-term product strategy

• Effectively communicate user research and discovery findings with content product managers, solution architects, and process experts.

• Continually demonstrate behaviors that support BMS values: Integrity, Innovation, Urgency, Accountability, Passion, Inclusion

• Ability to work with integrated teams such as marketers, brand leads, medical leads, and MLR leads to bring their user insights into actionable plans for technology teams to implement.

• Ability to communicate effectively to broader teams across business domains and functions

• Influence stakeholders across organizations to gain support for designs strategies

• Lead the development of innovate design solutions to user, product, and business problems

• Own a holistic design process, design system, or design language across teams or products

• Own improvements in design based UX testing and stakeholder input and provide guidance and expertise to effectively engage stakeholders on product design to archive product goals

• Conduct user research and analysis to understand user needs, pain points, preferences, and incorporate insights into the product.

Experience and Qualifications:

• Master's degree in a relevant field.

• Experience in the healthcare or pharmaceutical industry.

• Familiarity with regulatory requirements and compliance related to digital content.

• Knowledge of HTML, CSS, and other web technologies.

• Experience with prototyping tools and techniques.

• 6+ years of UX experience, hands on experience in design thinking: user research, synthesis, and concepting across experience elements

• Track record bringing digital products to life and delivering complex design projects

• Strong expertise in user research and content creation

• Mastery of design principles, research methodologies, design processes, experience design foundations, and digital best practices

• Strong visual design sense, command over typography, interaction design and usability

• Exposure to various UX research methods (quantitative, qualitative, usability studies, contextual inquiry, user surveys, etc.)

• Developing wireframes, prototypes, and task flows based on product and user needs

• Understanding product requirements to optimize UX and design

• Collaborating with designers, developers, and researchers, synthesizing feedback, and input from key stakeholders

• Defining and modifying the right interaction models based on evolutions to product and user needs

• Communicating design recommendations and prototypes cross-functionally, including to leadership

• Expert-level knowledge of design tools including Figma, Adobe Creative Suite, and InDesign

• Proficiency annotating designs, including for digital accessibility (preferred)

• Understanding of digital accessibility best practices and Web Content Accessibility Guidelines (WCAG) standards (preferred)

• Experience with agile ways of working and incremental enhancements

• Experience incorporating generative AI into UX (preferred)

• Responds well to direction, embraces feedback, and champions change

• Displays a dependable, strong work ethic

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers

With a single vision as inspiring as "Transforming patients' lives through science ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

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