Senior Manager, Training

Hill-Rom Chicago , IL 60602

Posted 6 months ago

Responsible for designing and implementing training processes for Hill-Rom's largest business unit, Patient Support Systems. Responsible for facilitating sales training for new employee, new product launches, as well as advanced course. Responsible for driving strategies for improvement and implementing those improvements where deficiencies or gaps are identified.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Effectively train employees or business partners on Hill-Rom processes, services, and products in order to achieve sales growth

  • Design and implement training workshops including materials and curriculum

  • Provide cross functional leadership to help identify potential gaps within the organization and solutions relative to those gaps

  • Understand the trends within the training community and how we might enhance our curriculum based upon those trends and our competitors

  • Seeks understanding of our competition and how they train their sales force

  • Work effectively with a variety of business partners, both internally and externally to provide solutions for our customers

  • Utilize formal and informal measures to identify gaps within the program and recommends improvements accordingly

  • Updates training materials/curriculum based upon need

  • Stays abreast of market trends and dynamics, including competitive trends

  • Collaborate effectively with sales and marketing teams to ensure training develops programs that meet sales objectives- field visits

  • Develop opportunities to enhance new hire skill development and knowledge using the learning management system and virtual learning tools

EDUCATION, EXPERIENCE, QUALIFICATIONS AND SKILLS:

  • Possess analytical skills, general business acumen, exceptional communication skills, group interaction and facilitation skills, business and instructional writing skills, project planning/ project management and problem-solving skills

  • Also possess flexibility, adaptability, versatility, objectivity, commitment, self-confidence, self-control, high energy level, creativity, tolerance for challenge, and ability to manage ambiguity

  • Ability to diagnose and coach individuals to higher levels of performance, likewise an ability to make a difficult decision if not meeting expectations

  • Experience designing and implementing training curriculum/workshops for behavior change

  • Ability to work within a variety of customer groups (field sales, internal, external, etc.)

  • Strong customer service orientation

  • Previous experience partnering with sales leadership to identify and drive sales training needs and gap assessments

  • Bachelor's degree in education, business or marketing related field.

  • 5 - 7 years or more successful business experience, preferably in sales and/or marketing.

  • Knowledge about PSS products and solutions preferred

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Senior Manager, Training

Hill-Rom