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Senior Manager, Trade Operational Excellence

Expired Job

Pfizer Memphis , TN 38103

Posted 3 months ago


This position reports to the Director, Trade Operational Excellence and requires the ability to work within and across the organization at multiple levels, up to and including global level Sales Order Management (SOM) teams to drive change. This position requires knowledge of SAP in the areas of SOM, Material Master and Customer Master to drive strategies around system and process enhancements to support business objectives while ensuring compliance with relevant laws and internal policies. In addition, this position will support the commercial interests of all US market business units around product integrity, anti-counterfeiting, serialization and other supply chain security strategies used within Pfizer. This position will provide strategic direction around Pfizer's serialization and traceability solutions as well as support project implementation plans to ensure compliance with applicable U.S. law and is aligned with industry peers and customer capabilities. The position requires external interactions and will represent Pfizer's views on industry matters and work groups related to supply chain security (serialization and traceability) with peer companies, trade customers and solution providers within the U.S. market. This position requires a strong understanding of pharmaceutical trade channel customers, business drivers, and operating environment, including GS1 standards which will be leveraged for future business requirements.


  • Provide strategic direction on best practices to enhance the US Trade Operations team ability to achieve business objectives by developing and growing business partnerships, enhancing systems (including SAP and associated edge systems), improving processes, and understanding the needs of internal and external customers.

  • Works across all pharmaceutical US market operating segments to identify future business needs requiring SAP and operations support. Work collaboratively to gain alignment and ensure Trade operating plans and budgets support agreed upon goals.

  • Actively participates and provides strategic direction on SAP's global community of practices forums, global master data forums and any other such on-going forum or limited duration team impacting US Trade Operations. Strategically applies their understanding of Pfizer's data sources/systems/interfaces and their interoperability and relationships to each and other teams/processes.

  • Operational Projects: Leads, manages or participates on various trade operational/business optimization initiatives and sub-teams, including the coordination and project outcome for projects related to master data, serialization, system enhancements and other complex initiatives within Trade Operations.

  • Provide strategic direction around Pfizer's serialization and traceability solutions as well as supports the operational implementation of systems and processes to ensure compliance with the US Drug Supply Chain Security Act (DSCSA), which is targeted to protect the US supply chain against suspect and illegitimate product.

  • Lead and/or project manage various initiatives/projects/pilots around DSCSA compliance, leveraging expertise on systems, standards and processes. Ensure Pfizer systems and processes are aligned with customer capabilities and comply with applicable laws.

  • Provide subject matter expertise and commercial/business input to the Pfizer Global Serialization team.

  • Be a passionate advocate, leader and driver of efforts that ensure alignment and adoption of industry standards (GS1, ISO, HDA Bar Code, etc...) within Pfizer.

  • Lead internal and external work efforts as necessary to advance Pfizer supply chain security strategies and drive industry alignment.

  • Provide periodic updates to U.S. business unit (BU) leaders and others keeping them apprised of evolving supply chain security mandates, impact to the business and efforts to ensure our compliance.

  • Work collaboratively with the Trade Leadership Team and other key colleagues to identify process gaps and improvement concepts across the business to enhance business value and ROI.

  • Lead wholesale distributor audit process to ensure compliance with Pfizer Terms of Sale.


  • Bachelor's degree required.

  • 10+ years of pharmaceutical industry experience required with strong knowledge of the pharmaceutical supply chain, trade policies, industry standards and regulatory requirements

  • Experience interacting with trading partners and a thorough knowledge of their business practices and operational drivers

  • Demonstrated strong decision-making skills with an ability to understand complex regulatory requirements and to interpret the impact to the business.

  • Strong communication skills (written and oral) as well as an ability to interact effectively with customers, peers, and cross-divisional leadership.

  • Individual must have strong consultation, project management and relationship building skills and a proven track record of leading diverse cross-functional teams.


  • Graduate degree preferred.


  • Work performed in an office/desk environment. Occasional domestic travel will be required.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

Other Job Details:

  • Last Date to Apply for Job: October 9th, 2018

  • Eligible for Relocation Package

  • Eligible for Employee Referral Bonus

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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Senior Manager, Trade Operational Excellence

Expired Job