Senior Manager, Technology Business Contract Management

Marriott International Bethesda , MD 20813

Posted 2 months ago

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?


Manages all aspects of the company's contractual agreement(s) with Vendors on behalf of Marriott Information Technology and its business functions with primary responsibility for overseeing the entire contracting lifecycle from leading the competitive bid process through contract negotiations, as well as management of active vendors through termination of the contract. Collaborates with IT business partners, financial managers, and the Vendors. Functions as the contracts' subject matter expert in manage large complex Service Provider Agreements


Education and Experience


  • 7 years of Complex Sourcing and Contract Management specifically with dealing within the Service Provider Marketplace

  • Undergraduate degree or equivalent experience/certifications.


  • Legal/JD

  • Contract Management Certification

  • MBA or related graduate degree

  • Demonstrated Knowledge and Mastery of Service Provider Contracting, Deep knowledge of doing business with major Service Provider space. (i.e. IBM, Accenture, TCS etc.).



Contract Development and Contract Management

  • Contracts for technology products and services adhering to Marriott's standards in accordance with the contracting process for Third Party vendors to protect Marriott's interests and get the best value for the company including leading contract negotiations (both legal contract language and pricing), developing negotiating strategies, aligning internal stakeholders on requirements and negotiation positions, managing vendors through negotiations, setting expectations with all stakeholders, drafting contract language in accordance with Marriott policies and standards, and coordinating and scheduling meetings.

  • Administer, lead, coordinate and manage the competitive bid process for technology products and services in accordance with Marriott policies.

  • Tracks status and milestones of projects within Marriott's IT contract management system.

  • Collaborates with key stakeholder groups to ensure process-related activities address company needs.

  • Guards and owns the integrity of the pricing schedules and mechanisms and ensure they are fit for purpose and pricing is aligned with the terms of the agreement.

  • Works to resolve escalated issues.

  • Collaborates with Legal, Service Management, Service Delivery and Finance to maintain a thorough knowledge of all aspects of contracts.

  • Modifies contracts as needed.

  • Educates stakeholders on the company's and the Vendor's obligations within the overall agreement and reports on the status of these obligations.

  • Manages issues related to the contract and assists in interpreting the contract as needed.

  • Utilizes, and provides input into the continuous improvement and enhancement of, a standard set of IT contracting processes and tools that enable consistent contract development and ongoing management capabilities.

  • Solid working knowledge and relationships with all major Service Providers such as IBM, Accenture, Deloitte, PWC, KPMG and TCS.

  • Display command of a deep understanding of major Outsource agreements.

  • Demonstrated problem solving and analytical skills with regard to detailed Service Provider pricing models and related analysis. Must have expertise with Fixed Price SOW negotiations on Major Outsourcing initiatives

  • Excellent creative thinking skills with emphasis on developing innovative, out-of-the-box, solutions to solve complex contractual problems

  • Must be able to demonstrate the ability to manage a spend in excess of $150m at the Category level utilizing an appropriately documented multi-step sourcing/finance process.

  • Be a self-motivated initiator moving projects towards resolution, facilitating needed actions, motivating others, and able to prioritize multiple efforts to deliver on-time results while working under aggressive scheduling.

  • Be an effective communicator at all organizational levels using oral and written skills including Microsoft software (Word, Excel, PowerPoint) to express analysis, recommendations, and requisite communications in a clearand concise manner.

Vendor Management

  • Support vendor management in partnership with key internal stakeholders

  • Negotiate opportunities with the most value to the company

  • Work with discipline partners to understand vendor performance, opportunities and concerns

  • Lead and manage vendor management meetings including organizing and scheduling meetings, developing agendas and aligning appropriate stakeholders for same.

  • Updates the team as necessary to facilitate the entire team's understanding of the contract terms and deliverables.

  • Facilitates timely problem resolution of contractual issues to minimize the impact of service disruptions on the organization.

  • Contributes to achievement of team objectives and outcomes.

  • Ability to manage several complex RFP's/RFX's simultaneously while managing day to day contracting workload.

  • Demonstrated experience in Negotiations strategy development, planning and execution.

  • Managing Compliance with Contractual Terms and Conditions

  • Evaluates vendor performance and approves any action plans resulting from critical service performance failures.

  • Manages any re-pricing, making use of existing contractual mechanisms for cost/price change.

  • Verifies any scope change or extension is commercially optimized using contractual mechanisms.

  • Verifies proposals and requests for service responses against contractual terms and conditions (including pricing, proposed charging mechanisms, chargeability of items) as well as proposing if necessary the most appropriate solution for the business unit.

  • Functions as an escalation point for any billing issues/disputes.

  • Manages negotiations for amendments, contract interpretations, new services and any other issues requiring contractual resolution.

  • Participates in benchmarking and mark-to-market activities to monitor Vendor performance against industry standards, as stipulated in the contract.

  • Implements and facilitates appropriate audit controls for the Vendor's processes and invoices in accordance with the process established in the contract.

Managing Projects and Policies

  • Interprets the contract and proposes resulting consequences.

  • Develops tools to support the SM&G teams, specifically the Deliverables & Obligations (D&O) trackers; refreshing these as the contract evolves over time.

  • Track D&O progress, assign D&O responsibilities and manage the company and Vendor compliance with obligations on an ongoing basis.

  • Monitors and maintains Vendor and company's compliance with contract terms and conditions, commitments and notifications.

  • Promotes that all terms and conditions of the agreement are satisfied, contractual constructs are fit for purpose and mitigate any risk exposures and works with the Vendor to progress the goals and objectives of the set of agreements.

  • Provides a structured process, rules of engagement and end-to-end support for contractual issue/dispute resolution.

  • Manages Vendor exit, if necessary.

  • Resolves escalated issues in accordance with the governance escalation procedures.

  • Manages the end-to-end lifecycle process of Contract Change from development through to execution, including obtaining the relevant stakeholder approvals, initiating and preparing of change requests, assessing and prioritizing impact, negotiating with the Vendor, gaining final approval, and updating contracts.



  • Adaptability
  • Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
  • Communication
  • Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making
  • Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor
  • Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

  • Building and Contributing to Teams
  • Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results
  • Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing
  • Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

  • Coworker Relationships
  • Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
  • Customer Relationships
  • Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
  • Global Mindset
  • Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Organizational Capability
  • Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management
  • Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning
  • Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen
  • Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Technical Acumen
  • Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
  • Basic Competencies
  • Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills
  • Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning
  • Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension
  • Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension
  • Understands written sentences and paragraphs in work related documents.
  • Writing
  • Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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Senior Manager, Technology Business Contract Management

Marriott International