Senior Manager, Technical Solutions Analyst

Overview

We are looking for a hands-on Senior Manager, Technical Solutions Analyst to join our team who leads all aspects of global eCommerce sites, systems, and integrations. The ideal candidate will not only be able to effectively develop a team of analysts but will also be a critical thinker who has the technical ability to proactively dig deep into issues to help assess and find solutions, with a focus on ongoing project work and process improvements. This role involves multiple responsibilities, including troubleshooting complex production issues, participating in new project discovery, conducting technical assessments, defining system designs and requirements, and assisting with ongoing technical operations. In addition, the candidate should be very good at leading several concurrent activities at once, as well as independently navigating shifting timelines and priorities. This role will also lead a small group of Technical Solutions Analysts and work closely with members of the Technical Operations team and others.

What You'll Do

• Run and help formalize a small team of highly technical analysts who work remotely.

• Work with other technical and business teams on Ecommerce development project discovery to ensure operational excellence.

• Communicate technical best practices from an operational standpoint.

• Assess needs and requirements for back-end integrations and functionality.

• Architect and support continual process improvements to reduce costs, increase revenue, and optimize efficiency.

• Deploy / implement new systems and integration processes.

• Troubleshoot production issues with the ability to dig deep into problems across multiple systems at various levels.

• Assist with ongoing system transformations in the eCommerce space.

• Support and assist the Ecomm technical teams with knowledge of .NET, Azure, SQL, Python, Salesforce, as well as general eCommerce and OMS functionalities

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What You'll Bring to the Table

• 10+ years in the B2C eCommerce and/or website application development industry, ideally with a background in Global eCommerce platform implementation & operations. Previous Management or Leadership experience required.

• Required KSAs:

• System and data analysis, troubleshooting

• eCommerce order management concepts

• Payment processing concepts and platforms

• SDLC/Software development experience

• System integrations

• SQL database concepts

• Networking concepts (DNS, SSL, FTP, etc.)

• Ability to communicate complex ideas and requirements

• Technical team management

• Salesforce Commerce Cloud (Demandware)

• Cloudflare

• Salesforce Service Cloud

• Salesforce Marketing Cloud

• Headless architecture

• Microsoft Azure

• Microsoft SQL Management Studio

• .NET/C# application development

• Scripting languages

• Release management, CI/CD

• Content delivery networks

• PCI, SOX, GDPR, and PII compliance

• Digital security concepts

• Technical QA processes

• Other eCommerce technologies

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: Senior Manager, Technical Solutions Analyst

Salary or Pay Range: $130,000-$140,000

Workplace Persona: Collaborator

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

Job Category: Corporate

Nearest Major Market: Denver