Senior Manager, Technical Services - Facilities

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about this during the recruitment process.

JOB SUMMARY: Manage maintenance personnel, activities, and budgets in multiple assigned areas of responsibility, including all labor and non-labor resources to maintain superior show quality and customer satisfaction. Support initiatives to continuously improve guest and employee safety.

MAJOR RESPONSIBILITIES:

• Manages all aspects of the facilities maintenance program within multiple assigned areas of responsibility, including planned, quick call, discretionary, and emergency repair work, as well as comprehensive asset life-cycle management. Develops and refines maintenance standards and maintains all OSHA and Universal Quality Standard.

• Manage staff by providing leadership, coaching, mentoring, career development, performance management, and recognition

• Plans, prepares, and manages assigned capital and expense budgets

• Secure reliable and cost-effective contracted services via scope development, competitive bidding, and contract oversight

• Establish and maintain relationships across departments to ensure highest standards of guest experience, show quality, and operational readiness

• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

• Performs other duties as assigned.

EDUCATION:

• Associate's Degree (AA) or equivalent or technical school required.

• Bachelor's degree in management or technical discipline preferred.

EXPERIENCE:

• 9+ years' experience of construction, operation, and maintenance management of a large (500+ acres) Theme Park.
• 9+ years of extensive experience in maintenance management of a Theme Park or other relevant experience is required with 9+ years of direct supervisory responsibilities
• ;or equivalent combination of education.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2024 Universal Studios. All rights reserved. EOE