Senior Manager, Service Operations

Danaher Parsippany , NJ 07054

Posted 1 week ago

Meet Your Next Favorite Place to Work!

Beckman Coulter Diagnostics, an operating company of Danaher, is recruiting for a Senior Manager, Service Operations.

Wondering what's within Beckman Coulter? Take a closer look.

Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.

At first glance, you'll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you'll see we are invested in you and you'll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You'll find the Danaher Business System, which makes everything possible. You'll also see a company that investors trust-our culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.

And no matter where you look at Beckman Coulter, at the heart of what we do, you'll witness our shared purpose-helping realize life's potential-in action. Our work helps improve millions of lives. We hope you'll see yourself here, too.

What you find at Beckman Coulter -and within yourself - might just change the world!

The Senior Manager will lead a team responsible for utilizing analytical and operational expertise to Partner with service leadership to drive strategic goals; Increase understanding of drivers that influence service performance; Ensure timely implementation of required operational processes for optimum business planning.

This role will also define efficient approaches to service operations deliverables, influence and apply standard methodologies across the business, set priorities and support team members. This position will be instrumental in building a team of full-time employees and contractors.

Main Responsibilities:

Internal and Field Stakeholder Management: Effectively communicate and partner to gain agreement on business objectives and the action plan to achieve them.

Problem Solving: Demonstrate a strategic approach to achieve business objectives by asking strategic questions, aligning resources, developing an action plan, and evaluating action plan results.

Analytics: Maintain subject matter expertise with service and sales data sources and tools, and applies this expertise to deliver high quality data and actionable insights.

Process: Consistently implements all operations protocols, procedures, and standards in a timely manner.

Teamwork and Collaboration: Contribute to the team's performance, actively collaborate within and beyond the team to design and ensure agreement around solutions.

Leadership: Fosters an environment of candor and support for voicing ideas and overcoming concerns, including advancing own and others' ideas through influence.

Effectively represents views of management to team, and team to management. Leads organization-level initiatives and holds others accountable. Delegates decision making to appropriate level, empowers own reports to make decisions and stands behind them.

Congratulates people for a job well done. Takes a genuine Interest in people. Listens carefully, Tells the truth and explains the why.

Managing and Developing People: As a team is built, manages team of individuals with significant business scope or complexity.

Leads team to deliver business results and individual development. Onboards new hires effectively. Provides ongoing discussion and active advocacy of team member development plans, finding opportunities, articulating barriers, and providing clear assessment of current status.

Conducts development discussions with each direct that result in tangible action plans for leveraging strengths and addressing areas of growth. Delivers balanced, honest and helpful mid-year and annual performance reviews using organizational feedback. As appropriate, advocates to manager for development moves, promotions.

Rewards and recognizes appropriately. Assesses talent effectively, both current team members and interview candidates. Empowers and trusts people to make decisions. Discovers and develops the potential in people.


  • Foster a strong collaborative culture

  • Provide strong leadership and project management skills

  • Ensure executive management and partners are kept informed of critical-path progress and variances from plan

  • Serve as a liaison between service, sales, marketing, finance, IT, etc.

  • Oversee and monitor all phases of critical projects

  • Respond proactively to potential delays in a manner that reduces or eliminates the risk of delay or disruption

  • Ensure processes are simplified and easy to understand and execute

  • Cost center and vendor management

Essential Requirements:

  • Bachelor's degree in field with 14+ years exp. OR Master's with 12+ years exp. OR Doctoral with 9+ years exp.

  • Service / Sales commercial operations and analytics experience required, preferably in the diagnostics or other health care industry.

  • Proven ability to structure and conduct analyses to generate insight and recommendations.

  • Knowledge of reporting and data analytics tools like Excel, SAS, Power BI, Qlikview, Spotfire, Tableau, Business objects.

  • Demonstrated ability to collaborate with partners and lead peers or direct reports.

It would be a plus if you also possess previous experience in:

  • 8 or more years of people management experience

  • Experience with incentive compensation, field reporting, customer segmentation, field force sizing and business planning are strongly desired

  • Experience managing contractors / vendors



We offer a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.

We're driven by a sense of wonder for what we can create-and what we can become. Here, you'll accelerate your career while driving innovation that improves lives.

You'll work hard and try new things, with guidance from committed leaders, powerful DBS tools, and the support of a global organization. As part of the Danaher family of 67,000 associates across the globe, your possibilities for growth and development are unparalleled.

We believe that creativity and innovation thrive when the most diverse set of voices are heard, and that's why we're taking concrete steps to ensure that we're fostering an inclusive and engaging workplace for our team. If you'd like to learn more, read stories from our associates on our Careers Blog or reach out to one of our recruiters.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The "EEO is the Law" poster is available here.

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Senior Manager, Service Operations