Celgene is a global biopharmaceutical company committed to changing the course of human health through bold pursuits in science, life-enhancing therapies, and a promise to always put patients first. At the core of that mission are the talented individuals who contribute their unique skill sets to help us drive innovation and deliver truly life-changing drugs for our patients. As we continue to pursue that mission, we're looking for talented professionals like you to join our team. What unique gene will you bring to Celgene?
Cell Therapy Patient Experience Organization at Celgene
We are creating the industry defining Cell Therapy Patient Experience, for our patients, caregivers, providers and partners, second to none. If you love creating new things and leading an industry, then this is the place for you.
Cell Therapy is at the epicenter of personalized medicine. Every medicine we make is made for one person and we keep the patient's experience, via their healthcare provider, at the center of our thinking every step of the way. From the minute they are enrolled in a clinical trial or will be prescribed our therapies, to when we work with apheresis partners who take their blood, to when we receive their cells, through our manufacturing processes, and ultimately when they receive the medicine we made for them via their healthcare provider.
Global Patient Operations at Celgene
Our Global Patient Operations team is uniquely positioned to orchestrate the patient's cell therapy treatment journey from beginning to end. As we aim to deliver the world's most trusted cell therapy experience, we keep our patients and partners in the center of our thinking every step of the way. You will have the opportunity to champion a variety of interesting projects that fit your skillsets and interests, while closely collaborating with many talented groups internally and externally. Most importantly, your daily responsibilities have the direct impact on the patients' successand that is crucial to our organization. Our team sets a high bar to deliver and we have fun while doing it. We work hard because patients are waiting.
This position is based in Seattle, Washington - relocation assistance is available for qualified candidates.
The primary focus of the manager will be supervising a team of associates who are responsible for scheduling and monitoring patient treatment schedules for the manufacturing of Celgene's Clinical and Commercial autologous cellular immunotherapy products.
The individual will have both tactical and strategic responsibilities and be willing to roll up their sleeves to do whatever is required to achieve objectives.
Responsibilities will include, but are not limited to the following:
Provide leadership and build an exceptional team to manage the patient scheduling system and process
Support hiring, training, coaching, and onboarding activities related to patient scheduling, cell logistics and case management
Develop and enhance the patient scheduling system and process in support of CAR T clinical and commercial operations in North America
Collaborate with manufacturing, supply chain, quality, sales operations, clinical operations, third-party logistics partners and external manufacturers in the creation and/or improvement of the supporting business processes. This includes defining cross-functional work flow, communication, service level agreements, and objectives
Participate in the development and implementation of patient scheduling infrastructure to support clinical and commercial patient scheduling. This includes standard operation procedures and work instructions as it relates to patient scheduling, cell therapy manufacturing, and cell logistics
Collaborate with other leaders across the organization and assist in the continuous improvement of the patient scheduling system and process
Manage activities and project milestones to implement changes and improvements
Demonstrated ability to work cross-functionally and to develop and maintain strong business partner relationships
Proven ability to carry out difficult decisions in a logical, rational manner, and demonstrated ability to work as a senior management team member and to engage and influence team members
Bachelor's degree with 7+ years of scheduling or planning experience in a pharma/biotech or health services environment.
Must be skilled in planning and organizing, conflict management, decision-making, building relationships, innovation management, and resource allocation
Experience working in a regulated environment (cGMP/FDA)
Experience managing a minimum of 5 direct reports
Excellent leadership, communication and presentation skills
Ability to make decisions in a fast-paced, high-volume environment
Highly self-motivated individual, with demonstrated ability to work independently
Flexibility in responding to change or business needs
Exceptional customer service orientation
Ability to accommodate non-traditional work schedules
Supervisory experience in a biopharma call center
Case management/ticketing experience