Senior Manager, Sales Operations & Customer Analytics

Arena Pharmaceuticals Boston , MA 02298

Posted 5 months ago

The Opportunity:

This is an exciting time to join Arena Pharmaceuticals, a clinical stage biotechnology pharmaceutical company with a robust portfolio of assets across multiple therapeutic areas.

The Senior Manager of Sales Operations & Customer Analytics, reporting to the Senior Director, Commercial Analytics, will be responsible for leading the health system, managed care and account driven analytics strategy across the portfolio of products in support of the development of a data driven customer engagement plan. This position will play a critical role in the development and implementation of Arena's commercialization plan, specifically as it relates to Global and US Value, Access and Reimbursement

What you'll dive into:

  • Access Data Strategy Lead: Integration and management of managed care, health system and account level data into prescriber universe in support of value story development and customer engagement plan for Arena's first product and beyond

  • Identify necessary data sources to build the capability of mapping prescriber label data to accounts and health systems

  • Serve as the single point of contact for US and Global Access Marketing Team to understand business questions and recommend/provide solutions.

  • Develop schema and criteria for primary data generation (e.g., EMR, Chart Audit, etc.) as it relates to the Access Marketing Team business needs

  • Monitor trends in the customer landscape such as account consolidations, practice mergers, health systems, etc.

  • At times, conduct or collaborate with primary market research colleagues to conduct qualitative or quantitative market research to fill data gaps

  • Ability to leverage secondary data sources to support market understanding to provide ad hoc decision support for internal customers.

  • Commercial Data Strategy Lead for CRM: Collaborate with commercial technology to provide business requirements for the development of the CRM for use by cross functional commercial colleagues (marketing, access, sales, etc.)

  • Align on the vision of the CRM utility with commercial colleagues and develop recommendations for design

  • Facilitate the technology integration between IT and data vendors

  • Work with compliance to define requirements and appropriate views and utility of the system based on function

  • Develop recommendation for and implementation of BI Tool for local to national level reporting

What we expect

  • Bachelors, Master's degree preferred

  • 7+ years of pharmaceutical or biotech experience or consulting/data supplier experience with strong knowledge of pharmaceutical market

  • Expert knowledge of Microsoft Excel and/or other windows based analytical tools

  • Experience with CRM databases, preferably Veeva

  • Understanding of secondary data sources in the pharmaceutical industry

What you'll get

  • To be a part a growing company and fantastic team passionate about developing novel drug therapies to improve people's lives

  • Opportunities to learn and contribute creative solutions

  • Comprehensive health insurance ($0 premium on select medical plans)

  • Matching 401k retirement plan

  • Paid time off and holidays

  • Company celebrations

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